ServiceNow CMDB Specialist

We are looking for an experienced ServiceNow CMDB Specialist to support a Digital Modernization program. This role is responsible for designing, implementing, and maintaining CMDB solutions within the ServiceNow platform to ensure data accuracy, integrity, and alignment with business operations.

The ideal candidate will bring strong expertise in ServiceNow CMDB, Discovery, and CSDM, along with solid technical knowledge across infrastructure, networking, and scripting. This individual will work independently on critical deliverables while collaborating with internal stakeholders to improve CMDB reliability and performance.

This position has a direct impact on operational results and will contribute to full lifecycle software and platform management, including configuration, testing, troubleshooting, and continuous improvement.

Key Responsibilities:

Implement, configure, and maintain the ServiceNow CMDB to ensure data accuracy and integrity. Develop and enforce CMDB policies, standards, and governance processes. Perform regular audits, reconciliation, and data validation. Configure discovery schedules, probes, sensors, and mid-servers. Manage credentials and data sources used for discovery. Develop and maintain discovery patterns. Manage CI classes and relationships within CMDB. Align CMDB structure with Common Services Data Model (CSDM). Build automation to remove stale or redundant configuration data. Apply knowledge of network fundamentals (IP, ports, protocols, firewalls). Support Windows/Linux environments and core services (DNS, DHCP, Active Directory). Manage service accounts and secure system integrations. Utilize PowerShell, JavaScript, or Python to enhance automation and platform capabilities. Partner with IT teams and stakeholders to align CMDB with business objectives. Provide guidance on CMDB best practices. Core Qualifications:

Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience). 4–8 years of relevant experience (or Master’s with 2–6 years) in software/platform engineering or ServiceNow environments. 3+ years of hands-on experience with ServiceNow CMDB. Strong experience with: ServiceNow Discovery (probes, sensors, mid-servers, credentials), CMDB architecture and CSDM framework, and ITSM processes (Incident, Problem, Change, Asset Management). Knowledge of: Networking fundamentals (IP, protocols, firewalls, ports) and Windows/Linux environments and infrastructure services. Experience with scripting (PowerShell, JavaScript, or Python). ServiceNow Certified System Administrator (CSA). U.S. Citizenship required. Ability to obtain and maintain Public Trust clearance. Preferred Qualifications:

ServiceNow Certified Implementation Specialist – Data Foundations. Experience with Service Mapping and integrations. Familiarity with ITIL frameworks and best practices. Experience in cloud or hybrid infrastructure environments. Knowledge of data governance and compliance standards. Experience with tools such as SCCM, ManageEngine OpManager, or similar data sources. Strong analytical, problem-solving, and stakeholder communication skills. Technology Doesn't Change the World, People Do. ®

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