ServiceNow Specialist

Job Opportunity: ServiceNow Specialist

Location: Hertfordshire (Flexible / Hybrid Working Opportunities Available)

Sector: Infrastructure & Construction

Position Type: Full-Time, Permanent

About the Client

Norton Blake is delighted to partner with a market-leading contracting group comprising multiple closely linked business units. Our client provides integrated, ground-breaking solutions across the civil engineering and construction sectors—specialising in large-scale infrastructure projects including rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. With around 250 active projects across the UK, they pride themselves on overcoming challenges, fulfilling commitments, and providing a highly satisfying work environment for their people.

The Role Overview

As the ServiceNow Specialist you will be the driving force behind the development, optimisation, and evolution of the enterprise ServiceNow environment. This is a position of genuine influence where you will act as the vital connector between business operations and IT teams, ensuring the platform delivers maximum value and directly supports strategic corporate goals.

Key Responsibilities

Product Vision & Strategy: Define, communicate, and execute the product vision for the ServiceNow platform, ensuring total alignment with company objectives.Stakeholder Collaboration: Work closely with cross-functional stakeholders—including construction project managers, IT teams, and executive leadership—to gather requirements and prioritise features.Backlog Management: Create, maintain, and prioritise the product backlog, ensuring the development team is continuously focused on high-value features and enhancements.User Stories & Acceptance Criteria: Develop detailed user stories and clear acceptance criteria to guide the development team in delivering high-quality solutions.Project Management: Oversee the end-to-end product lifecycle, from initial ideation through to deployment, ensuring timely delivery and budget adherence.Continuous Improvement: Monitor and evaluate platform performance to identify optimisation opportunities and implement necessary enhancements.Training & Support: Provide training and documentation to end-users, ensuring the business is equipped to utilise the platform effectively.Market Research: Stay ahead of industry trends and ServiceNow best practices, leveraging this knowledge to drive innovation within the organisation.

About You

ServiceNow Expertise: You possess a strong understanding and demonstrable hands-on experience with ServiceNow platform capabilities and configuration best practices.HR Module Experience: Specific experience working with the ServiceNow HR module is highly advantageous.Methodologies & Tools: Strong familiarity with Agile methodologies and modern project management tools is essential.Stakeholder & Communication Skills: Excellent interpersonal, communication, and analytical skills, with a proven track record of managing multiple priorities in a fast-paced environment.Problem Solving: Strong stakeholder engagement capabilities combined with sharp problem-solving skills.

Note from Norton Blake: If your past experience doesn’t match perfectly with every single requirement, we still highly encourage you to apply. You might possess the exact transferable skills our client is looking for.

What’s on Offer?

Our client recognises the immense value their employees bring and offers a competitive salary alongside a comprehensive, market-leading rewards and benefits package, which includes:

Competitive base salary.Generous annual leave allowance plus an additional day off on your birthday (with options to buy extra leave).Private medical care & Life Assurance.Competitive company pension scheme.Flexible working opportunities and family-friendly policies (including enhanced maternity benefits).

How to Apply

To discuss this high-impact opportunity in more detail, please submit your CV directly to Norton Blake today.