Sr. ServiceNow (SNOW) Developer/Admin

Role: Sr. ServiceNow (SNOW) Developer/Admin

Location: Houston Texas - Onsite

Title

Sr. ServiceNow (SNOW) Developer/Admin

Role

Sr. ServiceNow Developer / Admin with a strong focus on integrating ServiceNow with AI Agents and Agentic workflows

Project Team

Platform Enhancements, AI Automation & Agentic Integration

Work Location

Downtown, Houston Texas

In-Office Requirement

No Remote-No Exceptions. Must start onsite from Day 1 and provide written confirmation for the same)

Manager Notes

Specifically need someone with experience integrating ServiceNow with Agents and Agentic flows. Whether it’s Now Assist, Command Line, or MCP Server/API’s. We would like to understand the options with cost, performance, and maintainability in mind.

Responsibilities

Platform Development & Administration:

Design, develop, configure, and enhance ServiceNow workflows, forms, business rules, UI policies, client scripts, catalog items, and platform customizationsLead development and administration across ITSM, CMDB, Change, Incident, Problem, Request Management, and Service Catalog modulesPerform unit testing and support SIT/UAT cycles, defect resolution, release validation, and post-deployment stabilizationSupport platform administration including ACL management, update sets, instance upgrades, user/group administration, and environment managementIntegrations & Agentic Flows:

Develop and support integrations between ServiceNow and enterprise applications, monitoring platforms, middleware, cloud platforms, APIs, and third-party toolsLead agentic integration design — connecting ServiceNow to AI Agent frameworks via Now Assist, CLI tooling, MCP Servers, and APIsEvaluate and recommend integration approaches with clear tradeoff analysis across cost, performance, and maintainabilitySupport AIOps and event management initiatives through observability integrations for automated incident correlation and remediationAI & Intelligent Automation:

Support AI-driven workflow automation initiatives including Predictive Intelligence, Virtual Agent, and workflow recommendationsImplement and test agentic workflow patterns that allow AI agents to read from, write to, and trigger actions within ServiceNowAssist in establishing governance and guardrails for AI-generated actions within ServiceNow workflowsDelivery & Collaboration:

Participate in Agile/hybrid delivery — sprint planning, backlog refinement, estimation, release coordination, and deployment activitiesConduct code reviews and implement technical improvements for performance, maintainability, and scalabilityDevelop and maintain technical documentation including SOPs, configuration guides, integration specs, and operational runbooksMentor junior developers and support knowledge transfer across the team