ServiceNow Governance Lead

Welcome to Verdantas, where innovation meets sustainability, and your career finds purpose!

At Verdantas, we’re redefining environmental consulting and sustainable engineering through our use of cutting-edge modeling and digital technology and our genuine commitment to people. Our work spans high-growth sectors like water resources, resilient land use, energy transformation, and civil infrastructure.

Our commitment to excellence, across more than 90 offices, is championed by a team of over 2,000 experts, scientists, engineers, geologists, and technical specialists, embedded in a people-focused culture, prioritizing the well-being of our employees, clients, and the communities we serve. We partner with clients to deliver smart, data-driven solutions to complex environmental and infrastructure challenges. We don’t just solve problems; we help shape a more sustainable future.

Join a people-first culture that values your well-being, empowers your growth, and amplifies your impact. At Verdantas, your career goes beyond the expected, and your work helps build a better world.

Ready to shape the future of resilient communities?

Key Responsibilities

Platform Strategy & Governance

Define and maintain the ServiceNow roadmap aligned with organizational goals.Establish governance frameworks, standards, and best practices for platform usage.Ensure compliance with licensing, security, and regulatory requirements.

Architecture & Design

Oversee platform architecture and integration with other enterprise systems.Evaluate new ServiceNow modules and features for adoption.Ensure scalability and performance optimization.

Stakeholder Management

Act as the primary liaison between IT, business units, and ServiceNow developers.Gather requirements and prioritize enhancements based on business needs.Communicate platform updates and changes to stakeholders.

Operational Oversight

Monitor platform health, performance, and capacity.Manage upgrades, patches, and releases in coordination with technical teams.Ensure proper incident, problem, and change management processes for the platform.

Team Leadership

Provide guidance to ServiceNow administrators, developers, and process owners.Oversee vendor relationships and manage third-party support contracts.

Required Skills & Qualifications

Education: Bachelor’s degree in Computer Science, Information Technology, or related field.

Experience

5+ years of experience with ServiceNow administration and development.Proven track record in ITSM/ITOM implementations and platform governance.

Technical Skills

Strong understanding of ServiceNow architecture, APIs, and integrations.Knowledge of ITIL processes and frameworks.

Soft Skills

Excellent communication and stakeholder management skills.Strategic thinking and problem-solving abilities.

Preferred Certifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS)ITIL Foundation Certification

Salary Range

Salary is commensurate with experience and qualifications of the candidate as it relates to the position description

Benefits

Flexible Work Environment Paid Parental Leave Medical Dental Vision Life and AD&D Insurance Short-Term and Long-Term Disability 401(k) with Company Match Paid Time Off + Holidays

Verdantas strives to develop new ways to increase diversity awareness within our organization. We recruit and reward our employees based on capability and performance — regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or physical ability. For us, it is imperative to build balanced teams from all walks of life and we believe that a diverse workforce is a stronger workforce.

Verdantas is an EOE race/color/religion/sex/sexual orientation/gender identity/national origin/disability/vet