App Dev & Support Engineer II

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

We are looking for a highly skilled ServiceNow Developer with 5+ years of experience. In this role, you will drive the design, development, and optimization of ServiceNow implementations across multiple modules—including ITSM, CSM, FSM, and EAM—while also focusing on third-party integrations, identity access management (IAM), and role-based access control (RBAC). As part of a growing team, you will collaborate closely with cross-functional stakeholders to shape digital transformation initiatives that support enterprise-level business objectives.

Job Responsibilities:

 Platform Design & Development


 Configure, develop, and customize core ServiceNow modules such as ITSM, CSM, FSM, and EAM to meet evolving business needs.


 Create and manage advanced workflows, forms, business rules, and UI policies.


 Drive platform enhancements, version upgrades, and solution design while adhering to best practices.










 Integration & Automation


 Architect and implement integrations with third-party systems (SailPoint, Jira, SCCM, Azure, GCP) using REST/SOAP APIs, Service Graph Connectors, and other relevant technologies.


 Automate service provisioning and deprovisioning using Flow Designer, orchestrations, and custom scripts










 IAM & RBAC Implementation


 Establish and manage Identity and Access Management (IAM) within ServiceNow, ensuring secure and efficient user provisioning.


 Develop Role-Based Access Control (RBAC) policies and workflows, including role assignments, approvals, and auditing.


 Collaborate with security and compliance teams to maintain governance and adherence to privacy regulations (e.g., Australian Privacy Act).










 Platform Administration & Support


 Monitor system health, troubleshoot incidents, and recommend solutions to ensure platform stability.


 Conduct root cause analysis for complex issues, coordinating with internal teams to implement preventative measures.


 Maintain high-quality technical documentation, including development guidelines, design documents, and platform policies.










 Collaboration & Leadership


 Partner with business analysts, project managers, and key stakeholders to gather requirements and propose optimal technical solutions.


 Participate in Agile ceremonies (daily stand-ups, sprint planning, reviews) to maintain transparency and meet project milestones.


 Mentor junior developers, enforce coding standards, and champion best practices in ServiceNow development.










 Agile Delivery & Collaboration


 Work within an Agile delivery framework, participating in daily stand-ups, sprint planning, and retrospectives.


 Collaborate with scrum masters, product owners, and cross-functional teams to refine user stories, estimate tasks, and ensure timely feature delivery.


 Contribute to continuous improvement of processes, tools, and methodologies to enhance efficiency and quality.

Knowledge and Experience

Extensive ServiceNow Platform Proficiency

Hands-on Experience: Minimum of 5+ years working with core ServiceNow modules such as ITSM, CSM, FSM, EAM, ITOM, HRSD, and ITBM—including installing, configuring, and customising workflows. Discovery & CMDB: Practical knowledge implementing and managing Discovery for accurate CI detection, along with maintaining robust CMDB structures and developing CSDM v4 framework. Custom Applications & Portals: Proven track record of creating tailor-made ServiceNow applications and designing engaging, user-friendly portals to enhance service delivery.

Advanced Integration Experience

RESTful and SOAP APIs: Demonstrable success integrating ServiceNow with third-party systems (e.g., SailPoint, Jira, Azure, GCP, SCCM) using API calls, Service Graph Connectors, or custom connectors. Automation & Orchestration: Familiarity with Orchestration, Flow Designer, and scripting to automate end-to-end processes—particularly for provisioning/deprovisioning services and handling security workflows.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.