Senior ServiceNow Technical Consultant(Only w2)

Senior ServiceNow Technical Consultant(Only w2)

Location : Austin TX(Hybrid 3 days to office)

Minimum 12+ Years of Experience Required.

Only USC

Position Overview:

We are seeking a Senior ServiceNow Technical Consultant to lead a complex ITSM modernization engagement for a credit union client. This role requires deep ServiceNow expertise, strong client-facing skills, and the ability to design and implement scalable ITSM solutions while aligning with OOTB best practices and business requirements.

Key Responsibilities:

Solution Design & Architecture

Design Service Mapping architecture for 20+ Tier 1 applications, including SLA dashboards and service status reportingDefine Change Management reversion strategy to restore OOTB functionality while preserving critical customizationsLead Employee Center migration strategy, including catalog restructuring and persona-based experiencesDesign Workspace configurations for various operational teamsDevelop Platform Analytics dashboard and reporting architectureImplementation & Configuration

Configure Service Mapping, CMDB relationships, and CI discoveryRestore and optimize OOTB Change Management models and workflowsImplement Employee Center with Virtual Agent readinessConfigure Workspaces and modern dashboard experiencesImplement Problem Management and Major Incident Management processesBuild Platform Analytics dashboards and operational reportsClient Advisory & Enablement

Lead stakeholder discovery and solution workshopsRecommend ITSM process improvements and platform best practicesGuide CMDB health and data quality initiativesAdvise on integrations with monitoring tools such as LogicMonitor, SolarWinds, and PingdomDeliver training and knowledge transfer sessionsDocumentation & Knowledge Transfer

Create solution design and configuration documentationDocument as-built configurations and operational runbooksConduct administrator and support team enablement sessions

Required Qualifications

ServiceNow Expertise

5+ years of hands-on ServiceNow implementation experienceServiceNow Certified System Administrator (CSA) – RequiredServiceNow Certified Implementation Specialist (CIS) in ITSM – RequiredStrong expertise in Incident, Problem, Change, CMDB, and Service CatalogExperience with Service Mapping, Employee Center, Workspaces, and Platform AnalyticsTechnical Skills

Strong understanding of ServiceNow OOTB workflows and data modelsExperience with REST/SOAP integrations, MID Server, Flow Designer, and Glide scriptingProficiency in JavaScript and CMDB CI relationship modelingExperience with SLA configuration and reportingConsulting Skills

Strong client-facing communication and workshop facilitation skillsAbility to balance OOTB capabilities with custom business needsExperience leading complex multi-workstream ITSM initiativesAbility to work independently and drive deliveryPreferred Qualifications

CIS in Discovery or Service MappingExperience with Virtual Agent, Now Assist, or AI/ML capabilitiesFamiliarity with ITOM, AIOps, and predictive intelligenceExperience in financial services or credit union environmentsExposure to monitoring integrations (Logic Monitor, SolarWinds, Pingdom)

If I missed your call ! Please drop me a mail.

Thank you,

Harish

Talent Acquisition

Astir IT Solutions, Inc - An E-Verified Company

Email:harishj@astirit.com

Direct : 7326946000*788

50 Cragwood Rd. Suite # 219, South Plainfield, NJ 07080

www.astirit.com