Service Now Sr. Consultant

Role – Service Now Sr. Consultant

Location – Milpitas, CA or Ann Arbor, CA (Onsite)

Job Description

Role Overview We are seeking a senior ServiceNow Technical Management Consultant to architect, lead, and execute the enterprise ServiceNow platform. This role serves as the hands‑on technical authority responsible for platform vision, roadmap, and delivery, with a strong focus on CMDB, ITOM, ITAM, integrations, and AI‑driven capabilities. The consultant will drive platform engineering while leading technical teams and partnering closely with infrastructure, security, and enterprise stakeholders.

Key Responsibilities

Own ServiceNow platform architecture, technical strategy, and multi‑year roadmapAct as the technical authority for CMDB, ITOM, and ITAM implementationsArchitect and deliver an enterprise CMDB aligned to CSDM, including CI models, relationships, normalization, reconciliation, and data governanceLead ITOM engineering including Discovery, Service Mapping, Event Management, and AIOpsArchitect ITAM solutions covering hardware, software, SaaS, and cloud asset lifecyclesDesign and govern integrations using Integration Hub, APIs, and event‑based patternsExecute end‑to‑end delivery from technical design through production deploymentEnsure platform performance, scalability, security, and upgrade readinessLeverage ServiceNow AI capabilities such as Predictive Intelligence, Virtual Agent, AI Search, and Now AssistLead and supervise developers, business analysts, administrators, contractors, and system integratorsConduct architecture, configuration, and code reviews and enforce platform standardsPartner with Cybersecurity, Identity, Server, Network, Datacenter, End User Computing, Procurement, Legal, and Asset Management teamsTranslate business and operational requirements into scalable technical solutionsMinimum Qualifications

8–12+ years of hands‑on ServiceNow platform experienceProven enterprise delivery of CMDB, ITOM, and ITAM programsDeep knowledge of ServiceNow data architecture, CI modeling, and service mappingStrong experience with Discovery, MID Server design, integration, and automationAdvanced ServiceNow scripting and JavaScript skillsExperience leading technical teams and managing vendors or contractorsStrong execution mindset with accountability for delivery outcomesPreferred Qualifications

ServiceNow certifications (CSA, CIS, CAD; CTA preferred)Experience with AIOps and AI‑enabled ServiceNow capabilitiesBackground in large‑scale enterprise transformations or platform modernizationSenior‑level consultant / technical leadership role with hands‑on delivery responsibility.