ServiceNow Software Asset Management (SAM) Administrator SME

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.

Job Description

Seize your opportunity to make a personal impact as a ServiceNow SAM Administrator/SME supporting Centers for Medicare and Medicaid Services - Cloud Products & Tools (CMS - CPT). GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.


  At GDIT, people are our differentiator. A ServiceNow SAM Administrator/SME is responsible for the strategic administration, configuration, and continuous improvement of the ServiceNow Software Asset Management application. This role ensures accurate software license management, compliance, optimization of software spend, and alignment with enterprise IT Asset Management (ITAM) and IT Service Management (ITSM) best practices. They directly support the optimization, implementation, and compliance alignment of SAM modules in ServiceNow SAM Pro Plus in alignment with CMS' strategic initiative to streamline asset management, achieve compliance, and optimize IT costs. This role supports the agency’s mission by leveraging advanced ITAM processes to ensure accurate asset tracking, operational transparency, and regulatory adherence. This individual specializes in publisher-specific toolsets, drives license optimization through tailored workflows, and contributes to enterprise ITAM operations to ensure regulatory compliance success at CMS.





HOW YOU WILL MAKE AN IMPACT:



 Guide the implementation, configuration, and maintenance of SAM, ensuring accurate software discovery, license reconciliation, and cost optimization
 Acts as the bridge between IT Asset Management (ITAM) processes and the technical capabilities of the ServiceNow platform
 Advise the team on SAM Pro Plus best practices, leveraging AI-driven insights for compliance and optimization
 Ensure successful SAM platform integration into ITOM, HAM, and procurement systems
 Design workflows for reconciliation, entitlement tracking, and compliance reporting using SAM Pro capabilities
 Applied knowledge in publisher-specific licensing packs and agreements (Adobe, Microsoft, Oracle, IBM) for effective license optimization efforts
 Work with Infrastructure, Hosting, and Operations teams to align SAM outputs with enterprise IT workflows
 Engage with procurement and supply chain teams to gather relevant data for CMDB and ServiceNow workflows
 Support risk mitigation for end-of-life software/hardware compliance and alignment with ITAM data governance protocols
 Creating, managing, and delivering reports on license usage, compliance, and cost savings to stakeholders
 Administer and maintain the ServiceNow SAM Pro application, ensuring platform stability, performance, and scalability.
 Configure SAM modules including Software Discovery Models, Normalization and Content Library usage, Reconciliation rules and license metrics, Entitlement and consumption tracking
 Manage upgrades, patches, and feature releases in alignment with ServiceNow best practices and release management standards.
 Maintain data integrity across CMDB, SAM, and related modules.
 Ensure accurate license position (Effective License Position - ELP) calculations.
 Implement automated workflows for software request fulfillment and reclamation.
 Align asset lifecycle processes with ITIL and ServiceNow CSDM frameworks.
 Perform reconciliation and compliance analysis using ServiceNow SAM Pro capabilities.
 Maintain normalization accuracy using ServiceNow Content Service.
 Contribute to and Enforce data governance standards across asset and configuration data.
 Design, document, and implement scalable SAM processes aligned with ServiceNow best practices.
 Automate manual tasks via Flow Designer, Business Rules, and IntegrationHub
 Continuously improve workflows to reduce operational overhead and increase efficiency.
 Develop dashboards and KPIs
 Act as a subject matter expert (SME) for ServiceNow SAM capabilities.
 Ensure adherence to ServiceNow best practices (i.e., Common Service Data Model (CSDM) alignment, CMDB health and governance, scoped application design )
 Establish and maintain SAM application policies, standards, and procedures.
 Support internal and external audits with proper documentation and controls.
 Stay current with ServiceNow roadmap and SAM Pro enhancements.
 Evaluate and implement new features
 Drive maturity of the SAM program toward higher capability levels (e.g., optimized/managed states per industry frameworks).
 Contribute to continuous improvement by supporting more robust CMDB data integration, automation workflows, and reconciliation




WHAT YOU’LL NEED TO SUCCEED:



 Education: Bachelor’s degree in information systems, Business, Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience


 Required Experience: 

   5+ years of experience in ServiceNow Administration with a strong focus on Software Asset Management Pro
   Hands-on experience with ServiceNow SAM Pro implementation and support including entitlement management, normalization, and software compliance
   Deep understanding of software licensing models (e.g., per user, per device, subscription, SaaS).
   Experience with ITAM, ITSM, and CMDB frameworks
   Strong knowledge of discovery tools and data integrations



 Required Technical Skills: 

   ServiceNow Certified System Administrator (CSA)
   Expert-level proficiency in ServiceNow SAM Pro Plus capabilities, including SAM/ITAM principles and their integration into enterprise infrastructure
   Ability to configure and maintain the SAM module, including SaaS License Management
   Advanced understanding of integration architecture between SAM, ITOM, and CMDB systems
   Experience with automation and integration across IT management platforms using ServiceNow Pro Plus AI Agents; Hands-on experience with ServiceNow SAM Pro Plus, including entitlement imports, normalization, and content service configuration
   Ability to define and create workflows for software asset lifecycles, from acquisition to disposal
   Strong understanding of software licensing, metrics, and software compliance to avoid vendor penalties
   Expertise in publisher-specific licensing agreements (e.g., Adobe, Oracle, IBM)
   Knowledge of publisher packs for major vendors like Microsoft and Oracle
   Knowledge of discovery tools such as SCCM, JAMF, and APIs
   Experience in process improvement and automation to reduce dependencies on manual workflows and reporting; Ability to translate technical findings into actionable insights for non-technical stakeholders (e.g., Finance, Procurement)
   Strong team collaboration and process improvement skills; Advanced troubleshooting and bug resolution capabilities



 Attributes for Success: Strong leadership; Strategic thinking with strong attention to detail; Strong communication and stakeholder management skills; Ability to translate technical data into business value


 Preferred Skills: 

   Certified Implementation Specialist – Software Asset Management (CIS-SAM) certification
   Certified Software Asset Management (CSAM) certification or equivalent
   Certified Hardware Asset Management Professional (CHAMP) certification or equivalent
   ITIL preferred
   Experience with major vendor licensing (Microsoft, Oracle, IBM, SAP)
   Familiarity with cloud and SaaS asset management
   Experience with Agile/DevOps environments

 Location: Remote 100%
 Clearance: Requires ability to pass CMS background check and meet the residency requirement for having resided in the US at least (3) three out of the last (5) five years.
 Work visa sponsorship will not be considered for this role




GDIT IS YOUR PLACE:

  At GDIT, the mission is our purpose, and our people are at the center of everything we do.



 Growth: AI-powered career tool that identifies career steps and learning opportunities
 Support: An internal mobility team focused on helping you achieve your career goals
 Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
 Flexibility: Full-flex work week to own your priorities at work and at home
 Community: Award-winning culture of innovation and a military-friendly workplace




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 Work Requirements







 Years of Experience 

  5 + years of related experience


  may vary based on technical training, certification(s), or degree




 Certification





 Travel Required 

  Less than 10%

Salary and Benefit Information

The likely salary range for this position is $136,000 - $184,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans