ServiceNow Engineering Lead

Location:

Radnor, PA (Hybrid)

Schedule: Full-Time, Salaried (Includes 24/7/365 On-Call Rotation)

Compensation: $101,857.60 – $157,809.60

Why This Role Matters

Join Main Line Health as a ServiceNow Engineering Lead and play a key role in advancing enterprise-wide automation and digital transformation. This is a senior-level, hands-on engineering role where you will shape platform strategy, guide development efforts, and deliver scalable solutions that directly improve employee and patient experiences.

You’ll join a high-performing, collaborative team that partners closely with stakeholders across the organization to drive meaningful operational change. This group is known for its strong alignment to enterprise priorities, innovative approach to automation, and measurable impact across both clinical and business environments.

You won’t just build—you’ll influence design decisions, elevate engineering practices, and help shape the long-term direction of the platform.

Benefits & Perks

Up to 240 hours (6 weeks) of paid time off annuallyComprehensive medical, dental, and vision coverage100% Employer-Funded Pension Plan + 403(b) MatchTuition reimbursement up to $6,000 annuallyProfessional development, training, and certification supportEmployee discounts on services and activitiesFree employee parking

What You’ll Do

Lead the design, development, and delivery of scalable ServiceNow solutionsBuild and enhance workflows that improve service delivery and operational efficiencyCollaborate with business stakeholders, product owners, and IT leadership to translate requirements into technical solutionsDrive adoption of best practices and out-of-the-box functionality to reduce complexity and improve long-term sustainabilityEnsure solutions are secure, maintainable, and aligned with platform governance standardsSupport a 24/7 on-call rotation as part of operational coverage

Technical Leadership & Influence

While this role does not include direct people management, it plays a critical role in technical leadership through expertise and influence.

In This Role, You Will

Serve as a senior technical expert and trusted advisor for the ServiceNow platformProvide mentorship, guidance, and support to ServiceNow developersInfluence architecture, design decisions, and engineering best practicesPartner with stakeholders to shape solutions and drive platform adoptionElevate team capability through collaboration, knowledge sharing, and coaching

Required

What You Bring:

5–8+ years of experience with the ServiceNow platformStrong hands-on development experience (JavaScript, Glide, APIs, workflows, integrations)Experience mentoring or guiding technical teams in Agile or hybrid environmentsAbility to translate business requirements into scalable, maintainable solutionsStrong understanding of platform governance, data models, and performance optimizationKnowledge of secure development practices and application security principlesExcellent communication and stakeholder engagement skillsServiceNow Certified System Administrator (CSA) with current Delta certifications

Preferred

Bachelor's Degree in Computer Science, Information Systems, Engineering, or related field strongly preferred, or equivalent years of additional experience Experience in healthcare or highly regulated environmentsAdditional ServiceNow certifications (e.g., CIS, CAD)ITIL CertificationExperience working with enterprise integration frameworks and automation initiativesExperience with PeopleSoft, Sale Point, or EPIC

Join Our Team!

At Main Line Health, we believe diverse perspectives strengthen our ability to deliver exceptional care. You’ll join a team united by a shared purpose: providing superior service and improving lives—for our patients, employees, and communities.