ServiceNow Consultant

Role - ServiceNow Consultant

Hybrid position

Location - Toronto

CSDM & Service Mapping:

Collaborate with cross-functional teams to build and maintain service maps aligned with ServiceNow's Common Service Data Model (CSDM).

Identify and document application dependencies, service relationships, and data flows.

Work closely with IT Asset Management and Data Mapping teams to ensure consistency and accuracy in data representation.

Data Mapping & Analysis:

Conduct end-to-end data mapping exercises, focusing on understanding ITOM and CMDB structures in ServiceNow.

Work on the mapping of 100+ applications, ensuring proper identification and relationships (APM, APP, CI identification).

Analyze raw data and convert it into a usable format for CMDB population and reporting.

Stakeholder Collaboration:

Engage directly with application owners and service teams to gather data and validate service maps.

Facilitate workshops and meetings to walk through service mapping, dependencies, and CSDM alignment.

Serve as the point of contact between IT and business units for all CSDM-related activities.

Best Practices & Compliance:

Apply ITIL principles to maintain hierarchy dependencies and ensure accurate service representation.

Ensure that service mapping efforts align with ITOM standards and CSDM best practices.

Maintain documentation and ensure data integrity in ServiceNow CMDB.

Required Skills & Qualifications:

Technical Expertise:

3-5 years of experience working with ServiceNow, specifically within ITOM and CMDB modules.

Strong understanding of ServiceNow's Common Service Data Model (CSDM) framework.

Experience in Service Mapping, CMDB, ITOM, and IT Asset Management.

Familiarity with ITIL practices, particularly in CMDB and service catalog management.

Analytical & Problem-Solving:

Strong analytical skills for data mapping and problem-solving.