Lead Business Analyst for ServiceNow Enhancements

Join our dynamic team as a Lead Business Analyst focused on ServiceNow enhancements! This role offers competitive compensation ranging from $88,000.00 to $145,000.00, with a salary structure that reflects your job level and geographic location. We also provide relocation support for eligible candidates.

You will play a pivotal role at the intersection of business strategy, process design, and enterprise platform capabilities. Your mission will be to ensure that enhancements and large initiatives on the ServiceNow platform are well-defined, aligned with our business objectives, and executed following ServiceNow best practices for sustainable outcomes.

In this hybrid role, you will work at least 10 days per month from our offices located in Madison, WI 53783 or Boston, MA 02110.

We welcome internal candidates to apply regardless of their location, and all applications will be assessed based on the role's needs.

Key Responsibilities

Lead business analysis activities for significant ServiceNow enhancements and initiatives.Develop and maintain comprehensive functional and non-functional requirements, acceptance criteria, risks, and supporting documentation.Act as a strategic partner to ServiceNow engineers and delivery teams to ensure effective communication and alignment.Oversee demand intake activities, validating that requests are clearly defined and aligned with our business objectives.Collaborate on test strategies and plans, ensuring all requirements are testable and traceable throughout all testing phases.Qualifications

Proven experience as a Senior Business Analyst in complex enterprise settings.Expertise in requirements elicitation, analysis, validation, and documentation.Experience in supporting IT delivery using Agile, iterative, or waterfall methodologies.Adept at operating at both strategic and tactical levels.Exceptional facilitation and stakeholder management skills.Experience with enterprise platforms, particularly ServiceNow, is highly valued.Possession of a ServiceNow Certified System Administrator (CSA) certification or equivalent experience.Proficient in using modeling techniques such as process flows and use cases.Demonstrated ability to deliver customer-driven solutions and support.Willingness to travel up to 5% as required.Additional Information

Offers are contingent upon satisfactory background checks.Selected candidates must sign a non-disclosure agreement regarding proprietary information.Sponsorship is not available for this position, unless specified.We offer comprehensive benefits to support your physical, emotional, and financial wellbeing, including medical, dental, vision, and wellbeing programs. Enjoy a competitive 401(k) contribution, a pension plan, an annual incentive, and generous paid time off (accruing 23 days annually for full-time employees). Additionally, we provide a student loan repayment program and paid-family leave.

American Family Insurance is an equal opportunity employer, committed to a policy of non-discrimination, non-harassment, and equal opportunity. We consider qualified applicants with criminal histories per applicable laws.

If you need reasonable accommodation to participate in the application or interview process or to perform essential job functions, please reach out for assistance.