ServiceNow ITOM Architect

Role description

Job Title: ServiceNow ITOM Architect

Location: Orlando, FL (Remote)

Job Summary

Seeking an experienced Architect with 11 to 15 years of expertise in ServiceNow ITOM ServiceMapping and related ServiceNow ITOM modules to lead architecture and implementation initiatives

Job Description Lead the design and architecture of ServiceNow ITOMServiceMapping solutions within enterprise environments Develop and implement strategies for ServiceNow ITOM modules including Service Mapping Discovery CMDB Connected Operations Cloud Observability Governance and Cloud Insights Collaborate with crossfunctional teams to ensure integration and alignment of ITOM solutions with business objectivesDrive continuous improvement of ServiceNow ITOM processes and frameworks to optimize operational efficiencyProvide technical leadership and guidance on best practices for ServiceNow ITOM architecture and deploymentAnalyze complex IT infrastructure and service dependencies to enhance service visibility and managementEnsure compliance with industry standards and organizational policies in ITOM implementationsMentor and support junior team members in ServiceNow ITOM technologies and architecture principles Roles and Responsibilities Own the endtoend architecture and implementation of ServiceNow ITOMServiceMapping projects Collaborate with stakeholders to capture and translate business requirements into technical solutionsOversee configuration customization and integration of ServiceNow ITOM modules to meet client needs Lead troubleshooting and resolution of technical issues related to Service Mapping and associated ITOM componentsWork closely with architects and platform teams to ensure scalable and maintainable solutionsDevelop and review technical documentation including architecture diagrams process workflows and implementation guidesConduct knowledge transfer sessions and training for internal teams and clientsStay updated with the latest ServiceNow ITOM features and industry trends to recommend improvementsManage relationships with clients and stakeholders to ensure project alignment and satisfaction