Senior Associate - ServiceNow Deployment

Specialty/Competency: Platform Engineering & Architecture

Time Type: Full time

Travel Requirements: Up to 80%

At PwC, our professionals in infrastructure are dedicated to designing and implementing secure and efficient IT systems that support and enhance business operations. Join us in enabling the smooth functioning of networks, servers, and data centers to optimize performance and minimize disruption.

If you are passionate about cloud operations, you’ll have the exciting opportunity to manage and optimize cloud infrastructure and services, ensuring high availability and seamless operations for our clients. Your role will encompass monitoring, troubleshooting, and implementing best practices for cloud-based systems.

We value building meaningful client connections and inspiring others. You will navigate complex situations, grow your personal brand, and deepen your technical expertise. You are expected to anticipate team and client needs, delivering exceptional quality. Embracing challenges with a positive attitude, you will use ambiguity as a stepping stone for growth.

Key Responsibilities Include:

Effectively respond to diverse perspectives, needs, and feelings of others.Employ a wide array of tools and methodologies to foster innovation and problem-solving.Utilize critical thinking to simplify complex concepts.Comprehend the broader objectives of your project and how your contributions fit into the overall strategy.Develop a thorough understanding of the evolving business context.Engage in self-reflection to enhance your strengths and work on areas for development.Interpret data to provide valuable insights and recommendations.Uphold professional standards and the Firm's code of conduct.Basic Qualifications:

Minimum Degree Required: Bachelor Degree

Preferred Qualifications:

Degree Preferred: Master Degree

Preferred Certifications:

ITIL 4COBITISO 27001ServiceNow Certification(s)BMC Helix Certification(s)Flexera Certification(s)Jira Service Management (JSM)Certification(s) from a leading cloud service provider (AWS, Azure, GCP)FinOps Certified PractitionerPreferred Knowledge/Skills:

We seek candidates who demonstrate extensive abilities and a track record of success in managing and addressing client needs. As a Senior Associate, you will bring deep knowledge in at least one of the following areas:

IT Service Management using ServiceNow or similar tools (ITIL);DevSecOps transformations;Cloud platforms (AWS, Azure, Google Cloud Platform) and their core technologies;Leading discovery technologies (SCCM, Tanium, Armis, Intune) and their integration with ServiceNow;Re-engineering IT processes and capabilities efficiently;Implementing governance frameworks and operational models for effective reporting;IT Financial Management including cost asset management and optimization.Additionally, candidates should show strong abilities in:

Bringing together diverse perspectives to find solutions and integrate feedback;Managing project delivery from inception to completion while keeping client goals forefront;Mentoring and developing team members;Communicating intricate information effectively;Acting as an advisor and peer to others;Embracing new projects with an open mindset;Understanding the significance of empathy in professional relationships;Learning from challenges and seeking assistance when necessary;Persevering through difficulties;Valuing collaboration and diversity within teams;Developing thought leadership to enhance knowledge and relationships.Showcase your expertise in areas such as:

ServiceNow/BMC Helix/Jira Service Management implementations;IT Service Management methodologies (ITIL 4, COBIT);IT Asset Management / Cloud Financial Management;Cloud Platforms (AWS, Azure, GCP);DevSecOps Transformation;Cloud Discovery technologies;Application Performance Monitoring (APM);Cloud auto-scaling and management;AI Operations in cloud environments.PWC is proud to be an equal opportunity employer, considering all qualified applicants without bias. We encourage applicants to visit our site to learn more about our application process and employment policies. The salary range for this position is $77,000 - $202,000, depending on skills, experience, and location. All new hires are eligible for an annual discretionary bonus and a comprehensive benefits package.

Join us and play a pivotal role in shaping the future of cloud services!