Enterprise - ServiceNow ITOM Architect

About Slalom’s Enterprise Capability

At the heart of Slalom’s Enterprise Capability is a bold ambition: to design and deliver intelligent, human-centered business applications that empower organizations to serve their customers with acceleration, agility, precision, and purpose.

We partner with leading platforms—Salesforce, ServiceNow, Adobe, Anaplan, Workday, Contentful, Boomi, Workato and more—to build scalable, end-to-end solutions that unify data, streamline operations, and unlock actionable insights. Our work powers everything from smarter CRM experiences and next-gen commerce sites to resilient case management systems and optimized workforce planning.

But we're not just technologists—we’re strategic enablers. Whether helping a client modernize their infrastructure, integrate mission-critical functions, or activate AI-powered innovation, we connect strategy to execution in ways that drive measurable impact.

Here, you’ll collaborate with curious, courageous people who believe in growth through experimentation, delivering value through partnerships, and building a future where technology works quietly in service of extraordinary outcomes.

Job Title: Enterprise - ServiceNow ITOM Architect

What You’ll Do

As an ITOM Architect, you will serve as a subject matter expert and thought leader for ServiceNow IT Operations Management engagements and pre-sales activities. You will architect, propose, and lead solution delivery based on requirements provided by the Slalom team and clients. Your solutions will be holistic, scalable, and designed with repeatable patterns for maximum productivity. You will engage confidently with both IT and business stakeholders, demonstrating high business proficiency, professional maturity, and executive presence.

Lead ServiceNow ITOM implementation workshops to deliver technical stories, requirements, and design artifacts Architect end-to-end ITOM solutions including Discovery, Service Mapping, Service Graph/CMDB, Event Management, Health Log Analytics (HLA), AIOps, Cloud Management, and Observability Develop comprehensive technical design documents and solution blueprints from complex business requirements Partner with clients using a future-focused mindset to understand long-term enterprise goals and design ITOM roadmaps that align ServiceNow capabilities to their operational objectives Lead and participate in design workshops, development, testing, and deployment activities across top enterprise and public sector accounts Architect CMDB data models, discovery strategies, and CI relationship mapping to support ITSM, ITAM, and broader platform integrations Ensure quality delivery of ITOM solutions leveraging ServiceNow best practices, platform standards, and proven implementation patterns Mentor teammates on ITOM platform best practices including discovery configuration, CMDB governance, event correlation, and AIOps capabilities Respond to Requests for Information and Proposals (RFIs/RFPs) with authoritative ITOM content and solution approaches Contribute to practice development including delivery accelerators, thought leadership, and ITOM-focused client offerings

What You’ll Bring

You are a seasoned ITOM practitioner who thrives in complex enterprise environments and has a track record of delivering transformational ServiceNow ITOM implementations. 5+ years of hands-on ServiceNow ITOM design and delivery experience, with deep expertise across Discovery, CMDB, CSDM, Event Management, Service Mapping and AIOps/HLA Proven ability to deliver complex ITOM implementations with multiple stakeholders — recommending and executing solutions that drive exceptional operational outcomes Passion for leveraging ServiceNow ITOM to transform how organizations monitor, manage, and optimize their IT environments Ability to communicate and build relationships at all levels of an organization — from technical operators to senior executives — translating complex ITOM concepts for both technical and non-technical audiences Strong consultative approach with the ability to scope ITOM engagements, manage client expectations, and deliver on tight schedules with high attention to detail Experience leading solution design across CMDB health and governance, mid-server architecture, cloud discovery, and integration with third-party monitoring tools Demonstrated ability to act as a relationship manager and trusted advisor to client stakeholders throughout engagement lifecycles Hands-on experience delivering AI-enabled capabilities within ServiceNow, including Now Assist and Agentic AI Experience using large language models (LLMs) within enterprise platforms to support automation, insights, and user experiences Ability to design and implement AI-supported workflows that combine automation, data, and human oversight Understanding of responsible AI practices, including security, governance, and data quality

Qualifications

Minimum 5 years of ServiceNow ITOM design and development experience At least 5 full-lifecycle ServiceNow ITOM implementations in the role of technical lead or architect Certified System Administrator required and at least one of the following certifications required: CIS - Discovery CIS - Service Mapping CIS - Event Management In-depth knowledge and hands-on experience across ITOM modules: Discovery & Service Graph Connector (SGC) Service Mapping CMDB governance and CI lifecycle management Event Management and AIOps / Health Log Analytics (HLA) Cloud Management Platform (CMP) and Observability Integration with third-party monitoring and ITSM tools Strong ServiceNow programming expertise (JavaScript, REST/SOAP APIs, Flow Designer, IntegrationHub) Experience with agile delivery methodologies Excellent verbal and written communication skills with strong executive presence

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.

Compensation And Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Role

Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and salary ranges:

East Bay, San Francisco, Silicon Valley: Principal: $190,000–$232,000 Senior Principal: $222,000-$271,000 San Diego, Los Angeles, Orange County, Seattle, Boston, Houston, New Jersey, New York City, Washington DC, Westchester: Principal: $174,000–$213,000 Senior Principal: $204,000-$249,000 All other locations: Principal: $160,000–$195,000 Senior Principal: $187,000-$228,000 In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

We will accept applicants until May 30, or until the position is filled.

We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at: peopleone@slalom.com.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact accomodationrequest@slalom.com if you require accommodations during the interview process.