ServiceNow Engineer

Job Title: ServiceNow Engineer Location: Dallas, TX (Hybrid) Type: CTH (Contract to Hire)

Position Overview

• We are seeking a Senior ServiceNow Engineer with proven expertise in QA automation and hands-on development. This role is responsible for driving end-to-end testing, automation frameworks, and upgrade strategies, while also contributing to configuration, scripting, and integrations across the ServiceNow platform ( ITSM, ITOM, CMDB, Discovery, Event Management, Service Portal, and enterprise integrations).
• The ideal candidate will bring a balanced background in QA, automation, and development with strong skills in ATF, Selenium, API testing, and JavaScript, bridging quality assurance and engineering delivery to ensure high-performing, scalable ServiceNow solutions.

Key Responsibilities

1. Quality Engineering & Assurance

• Analyze requirements and ServiceNow specifications to design scalable test cases, data, and scenarios.
• Plan, execute, and document manual and automated testing across ServiceNow modules, workflows, and integrations.
• Lead functional, regression, integration, upgrade, and API testing for ITSM, Service Catalog, CSDM, and ITOM.
• Build and maintain automation frameworks using ATF, Selenium, and related tools.
• Own defect lifecycle: log, track, resolve, and conduct root cause analysis with preventive measures.
• Define and execute upgrade/patch test strategies ensuring high coverage and minimal disruption.
• Promote QA standards, automation adoption, and continuous improvement practices.

2. Hands-on ServiceNow Development

• Configure and customize applications, workflows, and integrations using JavaScript, Glide APIs, Flow Designer, Client Scripts, Business Rules, and UI Policies.
• Manage update sets, migration, and development lifecycle activities.
• Collaborate with architects/developers to ensure testability in designs.
• Develop and support integrations using REST, SOAP, and Integration Hub.
• Contribute to CI/CD pipeline automation for faster, reliable deployments.

3. Collaboration & Leadership

• Mentor junior engineers in QA, automation, and ServiceNow configuration best practices.
• Work with analysts, product owners, and developers to align on requirements and deliverables.
• Collaborating across multiple time zones with global teams.
• Actively participate in Agile ceremonies ( refinement, planning, daily stand-ups, retrospectives).
• Champion a quality-first mindset across engineering and business stakeholders.

Qualifications

• 8 years in software testing/development, with 4 years on ServiceNow platform.
• Expertise in one of the tools - ATF, Selenium, Postman, SOAP UI.
• Hands-on proficiency in ServiceNow development and scripting ( JavaScript, Glide APIs, Flow Designer, Catalog Scripts, Integration Hub).
• Experience across ServiceNow modules: ITSM, ITOM, CMDB, Service Catalog, CSDM, Discovery, Event Management.
• Strong knowledge of upgrade lifecycle, patch testing, and defect management.
• Familiarity with Agile/Scrum, CI/CD pipelines, and DevOps automation.
• Skilled in test management/defect tracking tools (e.g., JIRA, HP ALM).
• Bachelor s or Master s in Computer Science, IT, or related field.
• Preferred certifications: ServiceNow CSA, CAD, CIS (ITSM, Discovery, Event Mgmt.), ITIL v3/v4.

Talents Needed for Success

• 8 years of proven experience in manual and automation testing, with deep knowledge of ServiceNow modules (Some of these includes ITSM, Service Catalog, CSDM, ITOM).
• Strong expertise in ServiceNow Automated Test Framework (ATF) and external automation tools such as Selenium, Rest Assured, Postman, SOAP UI.
• Hands-on experience with API testing for ServiceNow integrations.
• Proficiency in ServiceNow scripting ( JavaScript, Glide APIs) to develop/modify Client Scripts, Business Rules, UI Policies, Catalog Scripts, and Flow Designer logic.
• Experience with update set migration, ServiceNow development lifecycle, and deployment processes.
• Skilled in test management and defect tracking tools ( JIRA, HP ALM, or equivalent).
• Hands-on experience with ServiceNow upgrades, patch testing, and defect management.
• Strong analytical and problem-solving skills; able to anticipate risks, enforce QA standards, and recommend improvements.
• Ability to work independently and take ownership of deliverables, while collaborating effectively in a fast-paced Agile environment.
• Proven ability to work in offshore onshore delivery models, collaborating across multiple time zones with global teams.