ServiceNow Developer - Supervising Associate

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The opportunity

We are seeking a skilled and experienced ServiceNow Developer/Administrator in the Government and Public Sector (GPS) practice at Ernst & Young LLP. You will play a critical role in the design, development, and management of the ServiceNow platform, focusing on configuration, customization, and integration with other enterprise systems. The right candidate will have substantial experience in both the administrative and development functionalities of ServiceNow, striving to deliver high-quality solutions that enhance business processes.

Your key responsibilities

• Configure and manage ServiceNow instances to ensure optimal platform performance.
• Administer user roles, permissions, and security settings according to company policies.
• Perform routine maintenance such as system upgrades, patch management, and performance monitoring.
• Troubleshoot and resolve issues within the ServiceNow platform to minimize downtime and maximize performance.
• Develop and manage ServiceNow workflows, notifications, and business rules to enhance IT and business processes.
• Design, develop, and customize ServiceNow applications and modules (ITSM, ITOM, SPM, etc.) based on specific business requirements.
• Create and manage custom scripts (e.g., Business Rules, Script Includes, UI Policies) using ServiceNow scripting languages such as JavaScript and Glide.
• Build custom forms, reports, and dashboards tailored for business users.
• Implement and manage integrations between ServiceNow and third-party systems (REST/SOAP integrations, import sets, etc.).
• Provide technical expertise and training to users and team members on ServiceNow functionality and best practices.
• Offer Tier 2/3 support for complex incidents or requests related to ServiceNow.
• Troubleshoot, debug, and resolve intricate ServiceNow issues to ensure quick resolutions with minimal disruption to business operations.
• Document solutions and issues in a knowledge base for future reference.

Skills and attributes for success

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
• Proficiency in ServiceNow development, including scripting business rules, workflows, and UI Policies.
• Experience with ServiceNow integrations (REST, SOAP, Import Sets).
• Familiarity with ServiceNow Studio, Service Portal, and other development tools within the platform.
• Knowledge of ServiceNow reporting, dashboards, and performance analytics.
• Experience with workflow tools.
• Strong understanding of US Government’s expectations for IT control environments.
• Able to plan, execute, and deliver projects promptly.
• Ability to manage multiple projects and initiatives concurrently.
• Detail-oriented, organized, and thorough.
• Excellent analytical and critical thinking skills.
• Able to collaborate with diverse and geographically distributed teams.

To qualify for the role, you must have

• 3+ years of experience as a ServiceNow Developer and/or Administrator.
• Extensive hands-on experience with ServiceNow ITSM, ITOM, and other modules is essential.
• ServiceNow Certified System Administrator (CSA) certification is mandatory.
• ServiceNow Certified Application Developer (CAD) certification is preferred.
• Ability to obtain and maintain a Top Secret Security Clearance.

Ideally, you'll also have

• ServiceNow Certified Implementation Specialist (CIS) in relevant modules (ITSM, ITOM, SPM, etc.) is a plus.

What we offer you

At EY, we will equip you with forward-thinking skills and unparalleled experiences. We promote a flexible work environment that allows you to thrive within a diverse and inclusive culture. Learn more about us.

• We provide a comprehensive compensation and benefits package where you will be rewarded based on your performance and recognized for your contributions. The base salary for this job is between $89,600 to $167,600, with salaries for the New York City Metro Area, Washington State, and California (excluding Sacramento) ranging from $107,600 to $190,500. Individual salaries are determined through various factors including education, experience, skills, and geography. Our Total Rewards package includes medical and dental coverage, pension, 401(k) plans, and extensive paid time off options.
• Join our team-led and leader-enabled hybrid model, where we expect most people in client-facing roles to collaborate in person 40-60% of the time over engagements or projects.
• With our flexible vacation policy, you decide how much vacation time you need based on your personal circumstances, along with designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence to ensure your wellbeing.

Are you ready to shape your future with confidence? Apply today.

We accept applications for this position on an ongoing basis.

At EY, we uphold high ethical standards and integrity among our employees, expecting all candidates to reflect these principles.

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