Principal SME / Sr. ServiceNow Engineer SPM – Remote 4953

Principal SME / Sr. ServiceNow Engineer SPM – Remote 4953

Our client is making a strategic investment in ServiceNow and is seeking a Principal / Senior ServiceNow Engineer with deep, repeatable Strategic Portfolio Management (SPM) implementation experience.

This role is a hands-on technical leadership position, responsible for driving the enterprise rollout and long-term success of ServiceNow SPM, including Collaboration Workspace and Project/Portfolio Management, while aligning with broader platform initiatives such as SAM, HAM, CMDB maturity, and platform scalability.

This is not a traditional people-management role. Instead, this is a builder–architect hybrid: someone who can think at the architectural and governance level while remaining deeply involved in design, configuration, and delivery.

What You’ll Do

• Lead the technical implementation of ServiceNow Strategic Portfolio Management (SPM), bringing proven experience from multiple enterprise SPM deployments, ideally within large, complex environments.
• Serve as the hands-on technical authority for SPM design, configuration, and delivery, including Collaboration Workspace and Project/Portfolio Management.
• Act as the primary technical interface to the EPMO, partnering closely to ensure portfolios, programs, and projects are aligned with enterprise goals and governance.
• Work directly with implementation partners and integrators, providing oversight, direction, and quality control throughout delivery.
• Design and build scalable solutions using Flow Designer, scripting, integrations, and platform automation.
• Support alignment between SPM and broader platform capabilities including Software Asset Management, Hardware Asset Management, and CMDB maturity.
• Coach and upskill internal engineering teams, serving as a long-term platform gatekeeper post–go-live to ensure standards, consistency, and maintainability.
• Act as an escalation point for complex technical challenges, providing clear, confident direction without over-communication or ambiguity.
• Contribute to platform governance, documentation, and delivery standards to support sustainable growth of the ServiceNow ecosystem.

What You Bring

Required Qualifications

• Senior-level ServiceNow engineering experience in enterprise environments (typically 7+ years).
• Demonstrated experience across multiple ServiceNow SPM implementations, preferably at scale.
• Background working for or alongside ServiceNow integrators or consultancies (current or past strongly preferred).
• Experience delivering at least one greenfield or net-new ServiceNow implementation from planning through go-live.
• Strong hands-on expertise in ServiceNow configuration, development, and integrations.
• Ability to engage confidently with executive stakeholders and EPMO teams, translating strategy into execution.
• Proven ability to balance architect-level thinking with hands-on delivery.

Preferred Qualifications

• Experience with IT Asset Management (SAM/HAM) and CMDB governance.
• Familiarity with Discovery, Service Mapping, and CMDB data quality best practices.
• ServiceNow certifications related to SPM, ITSM, or platform architecture.
• Experience in Banking and/or Financial Services environments preferred.

What Success Looks Like

• A successful, enterprise-grade rollout and adoption of ServiceNow SPM across portfolios and projects.
• Clear visibility, governance, and confidence within the EPMO and leadership teams.
• A well-governed, scalable ServiceNow platform with strong CMDB and asset foundations.
• Internal teams enabled and supported, with consistent standards enforced post–go-live.