ServiceNow HRSD Business Analyst

Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for:

Job Title: ServiceNow HRSD Business Systems Analyst

Location: Sunnyvale, California

Top Skills: ServiceNow HRSD, Configurable Workspace, Now Assist, Case & Knowledge Management

Position Summary

We are seeking a skilled ServiceNow HRSD Business Systems Analyst (BSA) to partner with the HRSD Architect and serve as the bridge between HR business stakeholders and IT/ServiceNow development teams.

Key Responsibilities

Requirements & Analysis

• Collaborate with HR stakeholders to gather, document, and prioritize HRSD requirements.
• Identify process gaps and recommend solutions leveraging ServiceNow capabilities.

Solution Design & Delivery

• Partner with architects and developers to design scalable HRSD solutions.
• Translate business needs into functional specs, user stories, and process flows.
• Support sprint planning, backlog grooming, SIT, and UAT.

Configurable Workspace & Now Assist

• Support design, testing, and rollout of HR Agent Workspaces.
• Configure and optimize Now Assist to improve case handling and knowledge recommendations.

BAU & Process Improvement

• Support daily HRSD operations including defect fixes and incident resolution.
• Monitor SLA adherence and recommend automation opportunities.

Integrations & Data

• Support Workday HCM and other HR integrations.
• Ensure data accuracy across HRSD and connected systems.

Stakeholder Management

• Act as liaison between HR, IT, and development teams.
• Facilitate workshops, demos, and training sessions.

Continuous Improvement

• Identify opportunities to enhance HRSD tools and processes.
• Stay updated on ServiceNow HRSD best practices and new features.

Required Skills & Qualifications

• 6+ years as a BSA, ideally with ServiceNow HRSD.
• Strong understanding of HR processes: case management, knowledge management, employee relations.
• Hands-on experience with Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro.
• Familiarity with Workday HCM and other HR integrations.
• Knowledge of ServiceNow platform: data model, workflows, security.
• Strong skills in requirements gathering, user stories, and acceptance criteria.
• Experience with BAU support, Agile methodologies, and stakeholder engagement.
• Excellent communication, facilitation, and problem-solving skills.
• Knowledge of ServiceNow upgrades and reporting/analytics (preferred).

About Maxonic:

Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.

Interested in Applying?

Please apply with your most current resume. Feel free to contact Saurav KR (saurav@maxonic.com/(408) 400-2332) for more details.