Servicenow change manager

We are seeking an experienced and process-driven Service Now Change Manager to lead and govern enterprise-wide IT change management activities . The ideal candidate will be responsible for ensuring structured, risk-aware, and compliant change processes aligned with ITIL best practices and regulatory requirements. This role plays a critical part in maintaining service stability, minimizing operational risk, and driving continuous process improvement across the organization. Key Responsibilities: Enterprise Change Governance : Develop, implement, and maintain enterprise-wide change management policies and procedures aligned with ITIL and regulatory standards. Change Coordination : Manage the lifecycle of all IT changes, including infrastructure, application, and security changes—ensuring minimal disruption to critical business services. Risk & Impact Assessment : Evaluate change requests for risk, impact, and readiness. Collaborate with stakeholders to develop mitigation and rollback plans. Stakeholder Engagement : Partner with IT, business units, and compliance teams to ensure transparent communication and collaboration during change planning and execution. Process Improvement : Identify opportunities to enhance change processes, automation, and governance controls to increase efficiency and compliance. Reporting & Metrics : Prepare regular reports and dashboards on change activity, success rates, incidents, and audit readiness for senior management and regulatory reviews. Continuous Improvement : Drive a culture of proactive change management, emphasizing risk awareness, accountability, and service stability. Required Skills: Excellent communication, negotiation, and stakeholder management skills. Analytical mindset with the ability to assess risk and make data-driven decisions. Strong organizational and documentation skills. Understanding of financial services compliance and cybersecurity principles. Certifications (Preferred): ITIL Foundation or Practitioner Certification PMP, Prosci Change Management, or COBIT certification Relevant cloud or technical certifications (AWS, Azure, etc.)