Senior ServiceNow Implementation Consultant

Your Career Journey Begins at Crowe:

At Crowe, we prioritize meaningful and rewarding careers, offering flexibility to balance your work and personal life. We empower you to achieve results and make an impact, embracing your uniqueness, caring for your well-being, and supporting your career progression. With a rich 80-year history, we firmly believe in innovation and excellence across our audit, tax, and consulting practices. By continually investing in groundbreaking ideas like AI-enhanced insights, we aim to elevate our service offerings. Join us at Crowe and play a crucial role in shaping the future of our industry.

Job Overview:

Crowe is on the lookout for a dynamic and seasoned Senior Consultant to join our expanding ServiceNow Cloud Solutions team. This role is perfect for a candidate with substantial ServiceNow expertise who is ready to lead client initiatives, manage delivery teams, and actively engage in business development. As a Senior Consultant, you will be a vital advisor to clients, overseeing solution delivery from initial design to full implementation. You will also contribute to the growth of our practice by leading sales demonstrations, aiding in proposal development, and mentoring junior staff. We seek individuals who are entrepreneurial, client-focused, and eager to enhance their ServiceNow and consulting leadership skills.

Key Responsibilities:

• Lead comprehensive client projects utilizing various ServiceNow applications (such as IRM, ITSM, CSM, HRSD, SecOps) to ensure exceptional quality.
• Serve as the primary contact for clients, fostering trusted relationships and effectively managing expectations.
• Translate intricate business requirements into scalable ServiceNow solutions.
• Facilitate workshops and design sessions to guide solution direction with clients.
• Configure, customize, and extend ServiceNow applications while overseeing the execution by junior team members.
• Present compelling sales demos to prospective clients, highlighting ServiceNow capabilities and Crowe's distinctive approach.
• Assist in proposal development, statement of work creation, and pre-sales activities.
• Mentor and train junior staff, fostering their technical and consulting skill advancement.
• Contribute to internal best practices, accelerators, and knowledge sharing to enhance quality of delivery.
• Collaborate with leadership to drive thought leadership and practice-building initiatives.

Desired Skills:

• Extensive hands-on experience configuring and implementing ServiceNow solutions.
• Proficiency in ServiceNow development (including JavaScript, Business Rules, Workflows, UI Policies).
• Familiarity with ServiceNow integrations (REST/SOAP APIs) and third-party tools.
• Excellent communication, facilitation, and client presentation skills.
• Demonstrated ability to lead ServiceNow delivery projects and mentor junior staff.
• Experience in business development activities (demos, proposals, pre-sales discussions) - Preferred.
• Robust problem-solving and organizational skills.

Certifications:

• ServiceNow Certified System Administrator (CSA) - Preferred.
• One or more ServiceNow Certified Implementation Specialist certifications - Preferred.
• Certified Application Developer (CAD) - a plus.

Qualifications:

• Minimum of 2 years of direct ServiceNow implementation experience.
• Proven ability to independently lead client projects and contribute to business development.
• Strong history of delivering ServiceNow solutions tailored to client needs.
• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field preferred.
• Willingness to travel up to 30% as required for client engagements.

We uphold Crowe's core values of Care, Trust, Courage, and Stewardship. These values shape our identity, and we expect all team members to act ethically and with integrity.

In compliance with federal law, all new hires must verify their identity and eligibility to work in the United States upon employment. Currently, Crowe does not sponsor work authorization.

The salary for this role considers various factors such as skill sets, experience, training, certifications, and organizational needs. The estimated salary range is $74,100.00 - $147,800.00 annually.

Our Benefits:

Your journey with Crowe begins with an exceptional people experience. We value our employees, offering a competitive total rewards package. Discover the advantages of joining Crowe!

Your Growth Potential:

We promote your talent in an inclusive culture that values diversity. Regular meetings with your Career Coach will guide you toward achieving your career aspirations.

About Crowe:

Crowe is one of the leading public accounting, consulting, and technology firms in the United States, recognized as one of the best workplaces in the country. We utilize extensive industry expertise to deliver audit services and assist clients in achieving their goals with tax, advisory, risk, and performance services. Crowe serves clients globally as an independent member of Crowe Global, which comprises over 200 independent accounting and advisory firms in more than 130 countries.

Crowe is an equal opportunity employer, committed to fostering an inclusive workplace free from discrimination and harassment. We welcome applicants regardless of race, color, religion, age, gender, sexual orientation, identity, or any other characteristic protected by law.

For applicants requiring accommodations during the application process or assistance navigating our website, please visit our Applicant Assistance and Accommodations page for further information.