ServiceNow Product Owner (CSM)

Role: ServiceNow Product Owner (CSM)

Location: Onsite – Minnetonka, MN

Type: Contract

About Smart IT Frame:

At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.

• *CSM certification is required**

Job Description / Responsibilities:

• Define and manage the CSM product roadmap by aligning capabilities with business goals.
• Lead strategic planning and ensure prioritization of features and enhancements.
• Maintain a clear, actionable backlog that supports agile delivery and efficient development workflows.
• Drive cross-functional collaboration with developers, business analysts, and stakeholders to ensure scalable, business-aligned solutions delivered within project timelines.
• Actively contribute to agile ceremonies such as sprint planning, reviews, and retrospectives.
• Coordinate UAT and demos for validation against business needs.
• Support change management by:
• Developing training materials
• Creating user guides
• Preparing communication plans
• Facilitate adoption of new tools and processes and ensure smooth transitions across teams.

Required Qualifications:

Experience:

• 5+ years as a Product Owner, with significant focus on ServiceNow, particularly CSM and CMDB.

Platform Expertise:

• In-depth knowledge of CSM, CMDB, Service Portal, workflow automation, Performance Analytics, and integrations.

Agile / Scrum Mastery:

• Strong understanding of Agile principles
• Sprint planning
• Backlog management
• User story creation
• SAFe methodologies

Product Vision:

• Ability to build product roadmaps
• Define strategy
• Drive digital product advancement

Technical Acumen:

• Familiarity with integrations (APIs)
• Scripting (JavaScript)
• Reporting tools]

Certification:

• ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM)

Top Skills Required:

• CSM in ServiceNow
• ServiceNow Fundamentals
• Scripting in ServiceNow

Apply today or share profiles at Gayathri.s@smartitframe.com