ServiceNow Administrator

Lead ServiceNow Administrator

My name is Bill Stevens, and I have a new full time Lead ServiceNow Administrator opportunity available for a major firm located in Hoboken, New Jersey that could be of interest to you, please review my specification below and I am available at any time to speak with you so please feel free to call me. The work schedule will be hybrid, three to four days a week onsite in the firms’ offices and either one to two days remote.

This is NOT a full remote role.

The ideal candidate should also possess a green card or be of citizenship. No Visa entanglements and no H1-B holding company submittals.

The firm is seeking a highly experienced Lead ServiceNow Administrator to step into a critical, high-impact role. You will take immediate ownership of a mature ServiceNow environment following the departure of the previous administration team.

We need a seasoned expert capable of performing a technical audit of the current state, stabilizing the environment, and serving as the primary technical lead while we assemble a new support structure. You will be responsible for maintaining the platform's health, managing upgrades, and executing strategic decommission plans as we transition processes to a new instance.

Near Zero-Handover Entry: You will be stepping into an environment where the previous four managing resources are no longer present. Although documentation exists, you must be comfortable with "reverse engineering " existing logic and working without direct knowledge transfer.

Transition & Decommission: A significant portion of this contract involves managing the lifecycle of the current instance, including preparing for and executing the decommissioning of specific processes as they migrate to a global instance.

Responsibilities

Platform Stability & Administration:

Work closely with the platform owner and lead developer as the new team is formed.

Perform a comprehensive health check and discovery of the existing environment to understand custom configurations left by the previous team.

Manage day-to-day administration, including user management, group management, and security ACLs.

Troubleshoot and resolve complex incidents related to core platform functionality and integrations.

Modules & Capabilities Management:

Support and maintain the current deployment, specifically focused on ITSM, CMDB, IRM (GRC), and HRSD.

Diagnose issues within the CMDB to ensure data integrity and reconciliation rules are functioning correctly.

Manage existing API integrations (REST/SOAP) between ServiceNow and third-party enterprise tools, ensuring connectivity and data flow remain uninterrupted.

Upgrades & Migration:

Plan, test, and execute ServiceNow version upgrades and patches, ensuring minimal downtime and resolving skipped record conflicts.

Design and execute decommissioning plans: Identify data to be archived, disable workflows for retired processes, and ensure a clean transition of capabilities to the new target instance.

collaborate with architects to ensure data schemas are understood before migration.

Leadership & Documentation:

Create essential technical documentation (architecture diagrams, process flows) where it currently does not exist.

Mentor and guide new team members as they are onboarded, establishing best practices for the new team.

Required Qualifications:

More than five years of hands-on ServiceNow Administration and Development experience.

ServiceNow Certified System Administrator (CSA) is mandatory; CAD or CIS certifications are preferred.

Independence: Proven ability to work autonomously with minimal supervision. You must be comfortable navigating a complex environment without a safety net.

Forensic Troubleshooting: Ability to read existing code (JavaScript, GlideRecord) and Business Rules to understand "how things work " without having the original developer present.

Module Experience: Strong proficiency in ITSM and CMDB.

Integration Skills: Experience troubleshooting and managing Integration Hub, REST APIs, and Mid Servers.

Highly Desirable (Preferred) Qualifications:

IRM/GRC Experience: Hands-on experience managing Policy, Compliance, or Risk Management modules.

HRSD Experience: Familiarity with HR Case Management, Employee Service Center, and HR criteria.

Migration Experience: Previous experience assisting with instance migrations, data archival, or system sunsetting/decommissioning.

Soft Skills:

Resilience: Ability to remain calm and structured in a high-pressure, transitional environment.

Communication: Ability to explain technical risks and status to non-technical leadership.

Proactivity: The ability to identify risks (e.g., a failing integration) before they become critical outages.

The interview process will include an initial phone or virtual interview screening.

Please let me know your interest in this position, availability to interview and start for this position along with a copy of your recent resume or please feel free to call me at any time with any questions.

Regards

Bill Stevens

Senior Technical Recruiter

PRI Technology

Denville, New Jersey 07834

P: 973-732-5454 x21

P: 973-354-2799

Bill.Stevens@PRITechnology.com