ServiceNow Functional consultant

Position: ServiceNow Functional consultant

Location: Philadelphia, PA- onsite

Contract

Implementation partner

Visa: USC/ Green card/ GC-EAD

Job description:

Job Summary:

We are seeking a highly skilled and motivated ServiceNow non-ITSM Functional Consultant

Key Responsibilities:

· Plan and drive of agenda for requirements workshop for non-ITSM ServiceNow modules like Strategic Portfolio Management (SPM) & Customer Service Management (CSM)......

· Documentation of configuration requirements and user stories in Agile Development module of ServiceNow

· Review filled in data templates provided by Customer stakeholders, and guide the stakeholders on data collection

· Collaborate with ServiceNow Developers and QA Consultants to ensure that the development and testing is done in accordance with this Statement of work

· Perform Functional Testing on the non-production instance before handing over to the QA Consultant for QA Testing

· Review and validate design and FRS deliverables

· Provide training to customer SMEs on features of ServiceNow HSRD Module

· Provide inputs to Project Manager on activities, risks, issues, solutions

· Demonstrate and validate that the system performs both functionally and technically in accordance with the agreed configurations

· Ensure that scope deviation requests are documented and handed over to Project manager to be discussed in Steering Committee

· Participate in UAT with Customer stakeholders and drive the test cases with the UAT testers.

· Document all defects during UAT and collaborate with Technical Consultant for defect fixes and retesting.

Required Skills & Certifications:

· Working experience of CSM module features Case management, Omnichannel communication, Self-service portals, Virtual agent and Playbooks.

· Working experience of SPM applications like Innovation & Demand Management, Project Portfolio Management, Resource management & timecard, Financial management, Strategic Planning workspace, Resource management workspace, Project portfolio workspaces.

· Working experience of OOB and Custom GenAI use cases for CSM & SPM.

· Ability to engage with stakeholders such as service delivery / business leaders and associates.

· Ability to independently conduct workshops with stakeholders and provide options and recommendations.

· Excellent communication and documentation skills.

· Below ServiceNow certifications are preferred.

o Certified System Administrator

o Certified Application Developer

o CIS – Customer Service Management

o CIS – Strategic Portfolio Management

· ITIL certification is a plus

Ritesh Rawat

Raas infotek corporation

262 Chapman road, Suite 105A, Newark, DE-19702

Phone: 302-286-9831 Ext: 142,

Email: ritesh.rawat@raasinfotek.com

Website: raasinfotek.com