Principal Engineer, Software (Servicenow HRSD) [T500-22201]

About T-Mobile:

T-Mobile US, Inc. (NASDAQ: TMUS), headquartered in Bellevue, Washington, is America’s supercharged Un-carrier, connecting millions through its strong nationwide network and flagship brands, T-Mobile and Metro by T-Mobile. Customers benefit from an unmatched combination of value, quality, and exceptional service experience.

About TMUS Global Solutions:

TMUS Global Solutions is a world-class technology powerhouse accelerating the company’s global digital transformation. With a culture built on growth, inclusivity, and global collaboration, the teams here drive innovation at scale, powered by bold thinking.

TMUS India Private Limited operates as TMUS Global Solutions.

Job Responsibilities:

Design, build, and enhance ServiceNow HRSD workflows and capabilities

• Develop and extend HR case workflows, HR services, lifecycle event templates, client scripts, UI policies, HRKMs, and Employee Center configurations. Ensure proper HR security segmentation, role-based access, and compliance with legal and regulatory requirements.

Engineer scalable HRSD solutions for employee experience and operational efficiency

• Implement automation using Flow Designer, IntegrationHub, and orchestration to streamline HR processes (e.g., onboarding, offboarding, payroll inquiries, LOA, security access). Reduce manual touchpoints through decision logic, routing rules, SLA modeling, and intelligent triage.

Strengthen HR data integrity, governance, and compliance

• Partner with HR, Legal, DPO, and security teams to enforce data-handling policies, ensure secure PII processing, and maintain clean and compliant HR case lifecycle data. Improve assignment structures, categorization models, and reporting accuracy.

Lead HRSD integration development

• Design and maintain integrations between ServiceNow and HR systems such as Workday, payroll platforms, identity systems, learning management tools, and document repositories. Ensure proper data synchronization, version control, and secure API usage.

Collaborate with platform, HR, and cross-functional partners

• Work with HR operations, HR technology, platform engineering, product managers, and business partners to understand requirements, translate them into scalable designs, and build solutions aligned with organizational strategy. Provide mentorship on HRSD best practices and workflow design.

Evaluate new HRSD capabilities, product releases, and architecture patterns

• Continuously assess ServiceNow HRSD release features—such as Case Playbooks, Workforce Optimization, Mobile capabilities, NLU/Virtual Agent topics—and recommend adoption that improves automation, service delivery, and the employee experience.

Produce technical documentation and knowledge assets

• Document HRSD workflows, service definitions, integration specifications, lifecycle event designs, access models, runbooks, and support procedures to ensure sustainability and reduce operational risk.

Support HRSD improvement initiatives, lifecycle events, and transformation programs

• Assist with backlog cleanup, defect resolution, cross-domain integrations, reporting enhancements, operational governance, and platform maturity initiatives across HR, IT, and enterprise teams.

Education & Work Experience:

• Bachelor’s Degree in Computer Science, Engineering, or related field (Required)
• 4–7 years of technical engineering experience, including hands-on development with HRSD
• Experience supporting enterprise-scale HR operations and employee services preferred

Knowledge, Skills, and Abilities:

• Strong communication skills for working with HR leaders and technical teams (Required)
• Customer-service mindset with experience supporting sensitive employee interactions (Required)
• Analytical and problem-solving skills (Required)
• Technical writing and documentation expertise (Required)
• Deep understanding of HRSD modules, HR case workflows, Employee Center, Knowledge, Lifecycle Events
• Expertise in JavaScript, Glide API, REST integrations, Flow Designer, client-side scripting
• Familiarity with HR processes, compliance requirements, and PII/secure data handling best practices

TMUS India Private Limited, operating as TMUS Global Solutions, has engaged ANSR, Inc. ("ANSR") as its exclusive recruiting partner. That means that any communications regarding TMUS Global Solutions opportunities or employment offers will be issued only through ANSR and the 1Recruit platform. If you receive a communication or offer from another individual or entity, please notify TMUS Global Solutions immediately.

TMUS Global Solutions will never seek any payment or other compensation during the hiring process or request sensitive personal data (such as bank details or government-issued identification numbers) prior to a candidate’s acceptance of a formal offer.