ServiceNow CSM Leader

Leadership Role Overview

Slalom is seeking an experienced ServiceNow consulting leader to drive growth, excellence, and innovation within our global ServiceNow capability. As the leader, you will play a pivotal role in defining and executing the strategic vision for the ServiceNow practice globally.

Key Responsibilities:

• Define and execute the strategic vision for the ServiceNow capability globally.
• Collaborate with senior leaders to align investments, talent, and go-to-market priorities.
• Build and evolve offerings with a strong emphasis on CSM (Customer Service Management).
• Act as a trusted advisor to clients, understanding their business needs and translating them into actionable ServiceNow solutions.
• Lead team on some of our most strategic engagements, ensuring quality delivery and supporting team growth and meaningful work.
• Identify and pursue new client opportunities in collaboration with account and market leaders.
• Shape proposals, lead solutioning, and support go-to-market campaigns.
• Manage a team of ServiceNow consultants, architects, and developers, inspiring, mentoring, and guiding them to achieve high performance and continuous improvement.