ServiceNow Developer Architect - ITSM/ITOM Specialist

Description

The ServiceNOW Developer Architect will lead the initiative to deliver ServiceNOW automation solutions for DIT Operations. This role will influence the implementation, processes, and ongoing support for the DIT CMDB and Asset Database. Responsibilities include coordinating and implementing integrations between various systems such as CMDB, Asset Database, ITSM, ITOM, billing systems, and ordering systems. Additionally, the role involves driving projects that leverage data sources to create valuable dashboards and visualizations for both internal and external customers.

Company Culture and Environment

The work environment promotes innovation and collaboration, emphasizing effective governance and quality management of data and processes. Employees are encouraged to take initiative in defining project roadmaps, which suggests a culture that values leadership, responsibility, and teamwork.

Career Growth and Development Opportunities

This position offers the opportunity to lead large-scale projects and initiatives, allowing for significant professional development and exposure to various facets of ServiceNOW solutions and integrations. There is potential for career advancement through the successful implementation of custom automations and effective governance.

Detailed Benefits and Perks

While specific benefits are not mentioned, the nature of the contract suggests opportunities for remote work and flexibility, which are attractive perks in today’s job market.

Compensation and Benefits

• W-2 Rate - up to $100/hour
• 3-month REMOTE contract
• Must be living in the Eastern Time Zone

Why you should apply for this position today

This role presents a unique opportunity to shape the future of ServiceNOW automation solutions within an organization that values innovation and quality. If you are looking to make a meaningful impact and take on leadership responsibilities in your field, this position is an excellent fit.

Skills

• Extensive design and development experience with ServiceNOW IT Service Management, IT Operations Management, and/or Event Management (7+ years)
• Proficiency in shell, Perl, Python, or Java scripting (7+ years)
• Strong leadership and project management skills
• Experience in creating custom applications and automations in ServiceNOW
• Understanding of data governance and integrity principles

Responsibilities

• Design and develop large custom applications and automations in ServiceNOW
• Create the vision and define the roadmap for custom workflow automations and system/data integrations across DIT
• Manage the lifecycle of custom automation “apps” and integrations
• Lead projects to gather requirements, evaluate options, and implement solutions
• Promote effective governance of data models, coding, processes, and applications

Qualifications

• Proven experience in ServiceNOW architecture and development
• Strong background in automation solutions and data integration
• Excellent problem-solving abilities and attention to detail
• Ability to work collaboratively in a remote environment

Education Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field

Education Requirements Credential Category

• Degree in a relevant field is preferred but not mandatory.

Experience Requirements

• Minimum of 7 years in ServiceNOW development and architecture
• Experience with systems integration and automation development

Why work in Raleigh, NC

Raleigh, NC, offers a vibrant, growing tech community and an appealing quality of life. Known for its friendly atmosphere, strong educational institutions, and beautiful parks, Raleigh is an ideal location for professionals seeking both career opportunities and a balanced lifestyle.