ServiceNow Business Analyst – Order Management / Data Migration (Freelance – 100 Remote)

Job Description

About Decskill:

We help companies tackle digital challenges with business models ensuring training, flexibility, and agility.

We operate in three key areas:

• DECSKILL TALENT: Acting as an extension of clients' IT teams, providing top technology talent
• DECSKILL BOOST: Building and managing specialized teams to optimize time-to-market and accelerate results
• DECSKILL CONNECT: Offering consultancy, implementation, and IT infrastructure management, supporting clients in their technological challenges

Main Mission:

Support Order Management processes in ServiceNow, acting as the functional reference for data quality, migration, and process optimization.

The team is distributed across Europe, India, and Vietnam, and you will work closely with SMEs, architects, and offshore developers.

You will:

• Support large-scale data migration projects (ETL) from external systems to ServiceNow
• Define and validate functional mappings and migration strategies
• Ensure data quality and consistency in key OM objects (accounts, products, CIs, contacts, contracts)
• Collaborate with an international team to implement functional requirements and best practices

We're looking for:

Education:

• Degree in Computer Science, Information Systems, Engineering, or related fields

Experience:

• Proven experience as a Business Analyst in Order Management projects
• Strong understanding of ServiceNow OM data model and processes
• Experience with large-scale data migration (ETL) and data quality validation
• Working with internationally distributed teams (India/Vietnam)
• Fluent English (written and spoken)

Must-have skills:

• Functional mapping and definition of transformation rules
• Ability to work with large volumes of data and understand functional implications
• Experience in monitoring and ensuring data quality in OM processes

Nice-to-have skills:

• Advanced knowledge of ServiceNow OM data model
• Data governance and data quality management experience
• Knowledge of integrations between ServiceNow and external systems
• Experience advising on best practices for ServiceNow OM data usage
• Familiarity with ETL tools and data architecture

Soft Skills:

• Strong communication and functional documentation skills
• Analytical mindset and ability to propose improvements
• Detail-oriented and proactive in preventing migration or data issues
• Comfortable working in Agile (Scrum/Kanban) environments