ServiceNow Business Analyst – Order Management / Data Migration (Freelance – 100 Remote)

About Decskill

Decskill was founded in 2014 with a clear mission: to add value through technological knowledge. Since then, we have been helping companies tackle the challenges of the digital world with business models that ensure training, flexibility, and agility.

We operate across three key areas:

• DECSKILL TALENT → Acting as an extension of our clients' IT teams, providing top technology talent
• DECSKILL BOOST → Building and managing specialized teams to optimize time-to-market and accelerate results
• DECSKILL CONNECT → Offering consultancy, implementation, and IT infrastructure management, supporting clients in their technological challenges

Our commitment is to create value through:

• High-impact, qualified services
• Motivated professionals with expertise in their area
• Technology solutions that drive digital transformation About this project

You will join an international technology team driving digital innovation in the travel-tech sector

Your main mission will be to support Order Management processes in ServiceNow, acting as the functional reference for data quality, migration, and process optimization. The team is distributed across Europe, India, and Vietnam, and you will work closely with SMEs, architects, and offshore developers.

The project includes:

Supporting large-scale data migration projects (ETL) from external systems to ServiceNow

Defining and validating functional mappings and migration strategies

Ensuring data quality and consistency in key OM objects (accounts, products, CIs, contacts, contracts)

Collaborating with an international team to implement functional requirements and best practices What you'll do day-to-day

• Act as the functional point of reference for the team in all data-related aspects of Order Management
• Collaborate with SMEs to understand the current data model and define functional mappings
• Define and validate data migration strategies, including extraction, transformation, and loading (ETL)
• Ensure the quality and consistency of migrated data, proposing improvements and best practices
• Document functional processes and create reference guides for the development team
• Monitor solution quality and correct usage of key OM data objects
• Translate business needs into clear functional requirements for the development team