ServiceNow Business Analyst – Order Management / Data Migration (Freelance – 100 Remote)

Transforming businesses through technology is at the heart of Decskill's mission.

We are a team of 600+ professionals operating in Lisbon, Porto, and Madrid, with a clear goal: to tackle the challenges of the digital world with business models that ensure training, flexibility, and agility.

Our areas of operation include:

• Talent Extension: acting as an extension of our clients' IT teams
• Boost: building and managing specialized teams to optimize time-to-market and accelerate results
• Connect: offering consultancy, implementation, and IT infrastructure management, supporting clients in their technological challenges

Our value proposition includes high-impact, qualified services, motivated professionals with expertise in their area, and technology solutions that drive digital transformation.

This project involves working on Order Management processes in ServiceNow, acting as the functional reference for data quality, migration, and process optimization.

The team is distributed across Europe, India, and Vietnam, and you will work closely with SMEs, architects, and offshore developers.

Key responsibilities include:

• Supporting large-scale data migration projects (ETL) from external systems to ServiceNow
• Defining and validating functional mappings and migration strategies
• Ensuring data quality and consistency in key OM objects (accounts, products, CIs, contacts, contracts)
• Collaborating with an international team to implement functional requirements and best practices

We require:

• Degree in Computer Science, Information Systems, Engineering, or related fields
• Proven experience as a Business Analyst in Order Management projects
• Strong understanding of ServiceNow OM data model and processes
• Experience with large-scale data migration (ETL) and data quality validation

Desirable skills include advanced knowledge of ServiceNow OM data model, data governance and data quality management experience, knowledge of integrations between ServiceNow and external systems, and experience advising on best practices for ServiceNow OM data usage.

We offer:

• 100% remote work (India/Vietnam)
• Participation in a strategic global ServiceNow project in the travel-tech sector
• Collaboration with an international and multidisciplinary team
• Freelance contracting model