Sr Staff Production Service Engineer (03/10/2025)

Job Description

We are a global market leader in AI-enhanced technology, bringing innovative solutions to over 8,100 customers, including 85% of the Fortune 500.

This role is highly visible and critical, requiring a technical leader to define operational strategies for high-quality services to our customers.

You will work on deep technical initiatives like public-cloud and AI, and be a key contributor in establishing an operational standards portfolio that maps to our AI-native journey.

This involves defining and implementing standards across operability, observability, fault-tolerance, and recoverability, with a goal of reducing engineering toil and Mean-Time-To-Resolution (MTTR).