ServiceNow ITSM Application Developer with Change Management

You are currently seeking a skilled and experienced ServiceNow ITSM Application Developer with a strong background in Change Management to join the team in Bangalore, Karnataka (IN-KA), India (IN).

Role Overview: As a ServiceNow ITSM Application Developer with Change Management experience, you will be responsible for designing, developing, configuring, and supporting the ServiceNow platform, focusing on Change Management workflows and integrations.

Key Responsibilities:

• Develop, configure, and customize ServiceNow ITSM applications, emphasizing Change Management.
• Collaborate with stakeholders to gather requirements and design scalable solutions on the ServiceNow platform.
• Implement and maintain workflows, business rules, UI policies, client scripts, and integrations using REST/SOAP APIs.
• Optimize existing Change Management processes and support continual service improvement initiatives.
• Ensure platform compliance with best practices, security standards, and ITIL framework.
• Troubleshoot and resolve technical issues in ServiceNow applications.
• Perform regular system updates and coordinate platform upgrades.
• Create and maintain technical documentation and user guides.
• Provide knowledge transfer and training to internal teams.

Qualifications Required:

• Bachelors degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience as a ServiceNow Developer with hands-on development in ITSM modules.
• In-depth experience with Change Management, including CAB meetings, blackout windows, risk calculations, and change approval policies.
• Proficiency in JavaScript, GlideScript, HTML/CSS, and ServiceNow APIs.
• Strong understanding of the ServiceNow data model, including CMDB and relationships with ITSM processes.
• Experience in integrating ServiceNow with third-party tools and systems.
• ITIL v3/v4 certification is a strong plus.
• ServiceNow Certified System Administrator (CSA) and ITSM Implementation Specialist certification preferred.
• Strong problem-solving, communication, and interpersonal skills.

Preferred Skills:

• Experience with Agile and Scrum development methodologies.
• Knowledge of ServiceNow Performance Analytics, Flow Designer, and IntegrationHub.
• Exposure to other ServiceNow modules like Incident, Problem, Asset, and Configuration Management.
• Clear written and oral communication.
• Ability to work independently and in a complex group network.
• Strong interpersonal skills.

Additional Company Details: NTT DATA is a $30 billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. They are committed to helping clients innovate, optimize, and transform for long-term success. NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is known for providing digital and AI infrastructure globally, being a part of NTT Group, which invests over $3.6 billion annually in R&D to support organizations and society in moving confidently and sustainably into the digital future. Visit their website at us.nttdata.com.,