ServiceNow Software Engineering Manager

Job Summary:

The ServiceNow Software Engineering Manager will lead a team of front-end and back-end developers within the Workforce Technology organization, supporting the Global HR Operations service desk and experience platforms. This leader will own engineering delivery, platform support, and technical strategy for enterprise-grade ServiceNow solutions.

An ideal candidate will have hands-on ServiceNow development expertise, a passion for building scalable platforms, and a proven track record of mentoring software engineering talent.

Responsibilities:

• Lead and mentor a team of software and solution engineers
• Provide coaching, career pathing, and growth plans for team members
• Act as a functional leader on engineering best practices and standards
• Identify and grow future engineering leaders across the organization
• Drive front-end architecture and implementation across ServiceNow HRSD and Employee Center Pro
• Oversee Tier 2 engineering support for production ServiceNow solutions
• Collaborate with operations teams to ensure data quality and platform integrity
• Partner with Product Managers and Designers to define enhancements
• Translate complex business needs into scalable software solutions
• Lead code reviews, testing, and deployment of innovative features

Requirements:

• 8+ years of hands-on ServiceNow development experience
• 3+ years leading engineering teams and complex implementations
• Advanced proficiency in JavaScript, AngularJS, HTML5, CSS, REST APIs
• Expertise in ServiceNow frameworks including Employee Center Pro, Workspaces, UI Builder, and Next Experience
• Strong experience with HR Service Delivery and Employee Center Pro
• Familiarity with emerging Agentic AI platforms

Education:

Bachelor's degree in Computer Science or comparable field of study, and/or equivalent work experience