ServiceNow QA Tester

Global Payments empowers simple fast secure payments for everyone with a complete worldwide commerce ecosystem delivering software and services at scale to millions of companies around the world from ambitious startups to global enterprises Our team of 27,000 experts is dedicated to your success Headquartered in Atlanta Georgia we re a Fortune 500 company and a member of the S&P 500 with worldwide reach spanning North America Europe Asia Pacific and Latin America We ve built a high performing IT Service Management Office team that builds maintains and develops software enabling great user and stakeholder experiences and productivity This role requires strong strategic thinking cross group collaboration and a drive to offer solutions benefiting the company as a whole As a QA Tester you will apply your extensive knowledge of ServiceNow ensuring applications developed are tested and validated to deliver enterprise-wide business processes to our organization The ideal candidate will be a self-driven individual with strong technical acumen relationship building skills and understanding our business Demonstrates a growth mindset and takes pride in creating an environment where everyone does their best work and feels empowered to bring their authentic selves Passionate about making others successful Customer-obsessed with the focus to cut through the noise and build what our stakeholders need and not always what they want Excellence in leading partner collaboration across multiple teams both within and outside our organization boundaries Design develop and execute comprehensive test plans test cases and test scripts for various ServiceNow modules including ITSM ITOM ITAM CSM Perform functional regression integration and end-to-end testing including configurations customizations workflows catalog items scripts and UI policies Collaborate closely with developers business analysts and product owners to understand requirements define acceptance criteria and ensure accurate test coverage Develop and maintain automated test scripts using ServiceNow s Automated Test Framework ATF Conduct API testing and data validation for integrations between ServiceNow and other systems Identify document and report defects to ensure timely resolution of defects Participate in agile ceremonies including sprint planning daily standups and provide input from a QA perspective Support user acceptance testing UAT and validate solutions with business users Contribute to continuous improvement efforts by enhancing testing methodologies frameworks and automation strategies Stay updated on the latest ServiceNow features releases and best practices to drive innovation and optimize solutions Create and maintain detailed test documentation including test plans test cases and test reports

The ServiceNow QA Tester is part of a larger team delivering IT Service Management practice governance and solutions to address and meet requirements of the larger organization including industry specific audit requirements Focus on translating specific business requirements into technically enhanced and executable processes that are ITIL based You will get an opportunity to work closely with data and partner with internal teams as well as ITSM tools to continually drive feature and capability improvements This is a challenge like no other joining the team from the ground and because of your proximity to your partners and stakeholders in some cases the customer will be you