ServiceNow Solutions Architect

ServiceNow Solutions Architect

The role of ServiceNow Solutions Architect is crucial in modernizing procurement, contract administration, invoice workflows, and asset lifecycle management for the Federal Housing Finance Agency (FHFA) Office of the Chief Financial Officer (OCFO).

• Lead business process improvement (BPI) efforts to re-engineer OCFO workflows leveraging ServiceNow Contract & Asset Management (CAM), documenting end-to-end procedures for asset and contract lifecycle management.
• Integrate ServiceNow CAM with procurement planning, contract administration, and invoice review workflows, aligning with FHFA policies and audit readiness needs.
• Define implementation strategy and conduct feasibility assessments for ServiceNow CAM as an FHFA-approved technology, producing configuration recommendations that reduce manual processes and improve workforce productivity.
• Ensure solutions remain auditable, sustainable, and compliant with FHFA security and technology requirements, adhering to Controlled Unclassified Information (CUI) handling procedures and Rules of Behavior.
• Design dashboards and performance monitoring in ServiceNow, integrating contract and asset data across OCFO and relevant FHFA units, supporting data governance and Office of the Chief Information Officer (OCIO) policies.
• Develop migration, configuration, and integration designs (data models, flows, access control lists, catalog/workflows, discovery, single sign-on/multi-factor authentication).
• Create deliverables (solution designs, standard operating procedures, test plans, authorization to operate/security artifacts inputs) and provide bi-weekly status reporting per COR direction.
• Collaborate with stakeholders (OCFO, OCIO, auditors, shared service providers) and mentor delivery team members.