Highly Skilled ServiceNow Expert Wanted

ServiceNow Operations Specialist Role Overview

We are seeking a highly skilled ServiceNow Operations Specialist to join our team. As a key member of our operations team, you will play a vital role in maintaining the ServiceNow platform according to product team definitions.

Responsibilities include:

• Maintaining and supporting the ServiceNow and Remedy platform while adhering to bank policies and standards
• Leading and mentoring a team of operations specialists assigned to work on ServiceNow
• Responding to incidents for application availability issues as part of on-call duties
• Responding to incidents/pages for application functional issues or questions as part of daily duties
• Using technical knowledge to triage service availability issues and restore service
• Researching and resolving system defects, leading root cause analysis, and driving permanent resolution
• Ensuring appropriate monitoring is in place and maintained to ensure application availability
• Participating in software release implementation meetings
• Participating in and coordinating maintenance activities
• Preparing and maintaining application support/process documentation
• Developing management jobs, automation routines, or deployment scripts

About You

To be successful in this role, you will need:

• An active ServiceNow Certified System Administrator (CSA) certification
• 2+ years experience supporting ServiceNow environments
• 5+ years of experience with application & end-user support
• Experience as an administrator in highly regulated environments
• Experience monitoring and maintaining applications, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle
• Experience supporting application integrations for security, risk, and compliance
• Willingness to provide as-needed after-hours release support
• Willingness to work on-call rotational weekend support shifts

Benefits

This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Key Responsibilities Include

• Supporting the development and implementation of technical solutions to meet business needs
• Maintaining and improving the quality and reliability of IT services
• Providing expert-level support for complex IT issues
• Collaborating with cross-functional teams to achieve business objectives
• Staying up-to-date with industry trends and emerging technologies