ServiceNow Expert

Job Title: ServiceNow Administrator/Developer ">

Overview:

The GovCIO team is seeking a skilled IT professional to support our US Coast Guard program. This position will be fully remote, allowing for flexible work arrangements.

Key Responsibilities:

• Guide IT service management strategy, planning, and service delivery to emphasize efficiency and effectiveness.
• Contribute IT service management-related recommendations for implementation consideration spanning across policies, guidelines, and processes.
• Work independently and collaboratively with remote teams and clients.
• Design and develop queries, reports, and dashboards in ServiceNow.
• Configure ServiceNow modules and forms to meet business needs.
• Administer ServiceNow applications, including security and workflow configurations.
• Develop scoped applications and service portals.
• Provide subject matter expertise and additional support as needed.

Qualifications:

Bachelor's degree with 12+ years of experience or equivalent.

Required Skills and Experience:

• Minimum 8 years of overall IT experience.
• 6+ years of experience as a ServiceNow developer in various roles.
• Thorough knowledge of the ServiceNow System.
• Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML.
• REST and SOAP services expertise.
• Understanding of ITIL principles and/or certification.
• Strong communication and interpersonal skills, customer-centric attitude.
• ServiceNow Administrator Certification.

Preferred Skills and Experience:

• BS Computer Science preferred.
• ITIL Foundation Certified.
• ServiceNow Developer Certifications.
• ServiceNow Certified Implementation Specialist.

Clearance Required:

A Public Trust or Secret clearance is required for this role.

About the Role:

As a skilled IT professional, you will have the opportunity to work on a variety of projects, develop your skills, and contribute to the success of our team.

Employee Perks:

At GovCIO, we offer a range of perks and benefits, including employee assistance programs, corporate discounts, learning & development platforms, referral bonuses, and pet insurance.