IT Service Management Strategist

As a ServiceNow Administrator/Developer expert, you will play a crucial role in transforming government IT operations. Your primary responsibility will be to drive efficiency and effectiveness in IT service management strategy, planning, and delivery.

Responsibilities

• Develop and implement ITSM strategies to improve service delivery and customer experience.
• Contribute recommendations for implementation across service management policies, guidelines, and processes.
• Design and develop queries, reports, and dashboards to support data-driven decision making.
• Configure and administer ServiceNow applications, including security and workflow configurations.
• Provide subject matter expertise-based support to teams and clients.

Requirements

To be successful in this role, you must have:

• A minimum of 12 years of experience in IT, including 6+ years as a ServiceNow developer.
• Thorough knowledge of the ServiceNow System and its capabilities.
• Experience with programming languages such as JavaScript, HTML, and CSS.
• ITIL understanding or certification.
• Strong communication and interpersonal skills, customer-centric attitude.
• Certified System Administrator.

Clearance and Benefits

Public Trust or Secret clearance is required. We prioritize continuous employee enhancement and invest in our people. Join us to be part of a culture that drives success through innovation and teamwork.