ITSM ServiceNow Expert

Job Overview

We are seeking a seasoned ServiceNow expert to lead our ITSM strategy, planning, and service delivery initiatives. This role involves guiding cross-functional teams to drive efficiency and effectiveness.

• Develop and implement ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.
• Collaborate with remote teams and clients to achieve project goals.
• Create customized queries, reports, and dashboards to inform business decisions.
• Design and configure ServiceNow modules and forms to meet evolving business needs.
• Administer ServiceNow applications, including security and workflow configurations.
• Develop scoped applications and service portals to enhance user experience.
• Provide subject matter expertise to support business objectives. Qualifications
• Bachelor's degree or equivalent experience (12+ years).
• Minimum 8 years of overall IT experience.
• At least 6+ years of experience as a ServiceNow developer in various roles.
• Thorough knowledge of the ServiceNow system.
• Familiarity with JavaScript, HTML, CSS, Jelly, HTTP, XML.
• Experience with REST and SOAP services.
• Understanding of ITIL principles.
• Strong written and verbal communication skills, strong interpersonal skills, customer-centric attitude.
• Certified System Administrator.