Senior ServiceNow ITSM

Here's a professional and clean Job Description (JD) tailored for posting on Dice for your Senior ServiceNow ITSM & FSO Developer role:

Job Title: Senior ServiceNow ITSM & FSO Developer

Location: Stamford, CT / Onsite

Type: Contract

Experience Required: 9-12 years

About the Role

We are seeking a highly skilled Senior ServiceNow ITSM & FSO Developer with strong expertise in Financial Services Operations (FSO) and IT Service Management (ITSM) modules. The ideal candidate will have extensive hands-on development experience, strong integration skills, and a proven track record in automating workflows across financial services environments.

Key Responsibilities

FSO Or Financial Services Operations (Mandatory)

Platform Architecture & Development

• Design, develop, test, and deploy customized ServiceNow solutions tailored to ITSM and FSO.
• Translate business requirements into scalable digital workflows to improve operational performance. Custom Scripting & Process Automation
• Develop and maintain UI policies, client scripts, script includes, and business rules.
• Automate processes using Flow Designer and legacy Workflow modules. Integration & API Management
• Build integrations between ServiceNow and external applications via REST APIs and scripted REST APIs.
• Configure custom Workspaces and dashboards with performance analytics. FSO-Specific Development
• Implement and optimize Financial Services Operations (FSO) modules, including dispute and case management.
• Embed risk and compliance controls into workflows and provide real-time analytics. Collaboration & Governance
• Work with IT and business stakeholders to align solutions with ITIL and financial workflows.
• Document changes, follow coding standards, and mentor junior developers. Required Experience & Skills
• 8-10 years of ServiceNow development experience with strong focus on ITSM and FSO modules.
• Proven experience developing end-to-end ITSM workflows (Incident, Problem, Change, Request).
• Strong proficiency in JavaScript (server-side and client-side scripting).
• Expertise with Flow Designer, Workflow modules, REST APIs, and scripted REST APIs.
• Experience designing Workspaces and Performance Analytics dashboards.
• Strong understanding of financial services operations, compliance, and risk management.
• Hands-on experience with enterprise system integrations (ERP, CRM, CMDB). Certifications (Preferred)
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Implementation Specialist (ITSM or FSO) Soft Skills
• Strong problem-solving and troubleshooting abilities.
• Excellent communication and collaboration skills.
• Ability to work independently and lead end-to-end projects. Why Join Us
• Opportunity to work on cutting-edge ServiceNow FSO implementations.
• Collaborate with industry leaders in financial services transformation.
• Competitive compensation and career growth opportunities.