Senior ServiceNow Business Project Manager

Job Description

We are seeking a ServiceNow Business Analyst to lead the delivery of large-scale projects.

• Act as the liaison between business needs and the ServiceNow platform team;
• Capture business and user requirements, typically in the form of user stories within an Agile environment;
• Ensure that requirements are understood, developed, tested, and delivered according to specifications;
• Manage the relationship with project stakeholders to identify, prioritize, model, and document business requirements, processes, and data;
• Represent stakeholders throughout the planning, development, and go-live phases;
• Collaborate with the platform team to establish delivery estimates;
• Support testing efforts;
• Work with various stakeholders to promote adoption of delivered solutions. Qualifications and Experience
• Bachelor's degree in Information Technology, Business Administration, Engineering, or a related field;
• Three to five years of experience as a Business Analyst or in a similar role;
• At least three years of experience with ServiceNow, with a strong understanding of ITSM and SPM (Strategic Portfolio Management) modules;
• Proficiency in ServiceNow platform functionalities;
• Strong analytical skills with the ability to gather and interpret business requirements;
• Excellent communication skills to collaborate with stakeholders and effectively convey technical concepts;
• Holding a ServiceNow certification (e.g., Certified Implementation Specialist) and knowledge of the ITIL framework are considered assets;
• Good understanding of IT resources and configuration management principles;
• Skills in data analysis and reporting;
• Ability to write clear and effective technical documentation.

This is a full-time, permanent position. We offer a stimulating work environment, flexible hours, professional development allowance, training tailored to your areas of expertise, and other benefits.