ServiceNow Administrator/Developer SME

Job Description:

• Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness.
• Contributes ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.
• Capable of working independently as well as collaboratively with remote teams and clients
• Design and develop queries, reports and dashboards
• Design and configure ServiceNow modules and forms
• Administer ServiceNow applications, including updating security and workflow configurations
• Design and develop scoped applications as well as a service portal
• Provide additional support based on subject matter expertise

Qualifications:

• Bachelor's with 12+ years (or commensurate experience)
• Minimum of 8 years of overall IT experience
• Minimum of 6+ years of experience as a ServiceNow developer in various roles
• Thorough knowledge of the ServiceNow System
• Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML
• Experience in REST, SOAP services, etc
• An understanding of ITIL and/or ITIL Certified
• Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude
• Certified System Administrator

Preferred Qualifications:

• BS Computer Science preferred
• ITIL Foundation Certified
• ServiceNow Developer Certifications
• ServiceNow Certified Implementation Specialist