ServiceNow Administrator/Developer SME

Job Overview

We are hiring a ServiceNow Administrator/Developer SME to support our US Coast Guard program. This position is fully remote.

• Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness.
• Contributes ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.
• Capable of working independently as well as collaboratively with remote teams and clients
• Design and develop queries, reports, and dashboards
• Design and configure ServiceNow modules and forms
• Administer ServiceNow applications, including updating security and workflow configurations
• Design and develop scoped applications as well as a service portal
• Provide additional support based on subject matter expertise

Required Qualifications:

• Bachelor's with 12+ years (or commensurate experience)
• Minimum of 8 years of overall IT experience
• Minimum of 6+ years of experience as a ServiceNow developer in various roles
• Thorough knowledge of the ServiceNow System
• Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML
• Experience in REST, SOAP services, etc
• An understanding of ITIL and/or ITIL Certified
• Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude
• Certified System Administrator

Clearance Required: Public Trust or Secret clearance is required. Our Team

We are GovCIO, a team of transformers passionate about transforming government IT. We deliver innovative IT services and solutions that improve how government agencies operate and serve citizens. About the Job

This role requires a certified system administrator with a strong background in ServiceNow administration and development. The ideal candidate will have excellent communication skills, be able to work independently, and have a passion for delivering high-quality IT services.