ServiceNow Administrator/Developer SME

Job Summary

Key Responsibilities:

• Develop and implement ITSM strategies, planning, and service delivery to emphasize efficiency and effectiveness.
• Contribute ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.
• Collaborate with remote teams and clients to design and develop queries, reports, and dashboards.
• Design and configure ServiceNow modules and forms.
• Administer ServiceNow applications, including updating security and workflow configurations.
• Provide additional support based on subject matter expertise.

Qualifications

Bachelor's degree with 12+ years of experience or commensurate experience.

Required Skills and Experience:

• Minimum 8 years of overall IT experience.
• Minimum 6+ years of experience as a ServiceNow developer in various roles.
• Thorough knowledge of the ServiceNow System.
• Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML, REST, SOAP services, and ITIL.
• Strong communication and interpersonal skills, customer-centric attitude, and Certified System Administrator certification.

Clearance Required: Public Trust or Secret clearance is required.

Preferred Skills and Experience:

• BS Computer Science preferred.
• ITIL Foundation Certified.
• ServiceNow Developer Certifications.
• ServiceNow Certified Implementation Specialist.

Why Choose GovCIO?

GovCIO is a team of transformers who are passionate about transforming government IT. We deliver innovative IT services and solutions that improve how government agencies operate and serve citizens.

We prioritize continuous enhancement of the employee experience and invest in our people. Join us and be part of a culture that fuels success.

We are an Equal Opportunity Employer and welcome qualified applicants without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran.