ServiceNow Administrator/Developer SME

The ServiceNow Administrator/Developer SME will play a key role in supporting our US Coast Guard program. Responsibilities

• Develop and implement ITSM strategies, planning, and service delivery to emphasize efficiency and effectiveness.
• Contribute ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.
• Work independently as well as collaboratively with remote teams and clients.
• Design and develop queries, reports, and dashboards.
• Design and configure ServiceNow modules and forms.
• Administer ServiceNow applications, including updating security and workflow configurations.
• Provide additional support based on subject matter expertise.

Qualifications

• Bachelor's degree with 12+ years of experience or commensurate experience.
• Minimum 8 years of overall IT experience.
• Minimum 6+ years of experience as a ServiceNow developer in various roles.
• Thorough knowledge of the ServiceNow System.
• Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML.
• Experience in REST, SOAP services, etc.
• Understanding of ITIL and/or ITIL Certified.
• Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude.
• Certified System Administrator.