ServiceNow Administrator/Developer Senior

ServiceNow Administrator/Developer Senior

We are looking for a skilled ServiceNow Administrator/Developer Senior to support our US Coast Guard program. This position will be fully remote.

Key Responsibilities:

• Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness.
• Contributes ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.
• Capable of working independently as well as collaboratively with remote teams and clients
• Design and develop queries, reports, and dashboards
• Design and configure ServiceNow modules and forms
• Administer ServiceNow applications, including updating security and workflow configurations
• Design and develop scoped applications as well as a service portal
• Provide additional support based on subject matter expertise

Requirements:

• Bachelor's degree with 12+ years of experience or equivalent
• Minimum 8 years of overall IT experience
• Minimum 6+ years of experience as a ServiceNow developer in various roles
• Thorough knowledge of the ServiceNow System
• Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML
• Experience in REST, SOAP services, etc
• An understanding of ITIL and/or ITIL Certified
• Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude
• Certified System Administrator

Preferred Skills and Experience:

• BS Computer Science preferred
• ITIL Foundation Certified
• ServiceNow Developer Certifications
• ServiceNow Certified Implementation Specialist