ServiceNow Administrator/Developer SME

Overview

GovCIO is hiring a ServiceNow Administrator/Developer SME to support our US Coast Guard program. This position is fully remote. Responsibilities:

• Guides ITSM strategy, planning, and service delivery for efficiency and effectiveness.
• Contributes ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.
• Capable of working independently as well as collaboratively with remote teams and clients.
• Designs and develops queries, reports, and dashboards.
• Designs and configures ServiceNow modules and forms.
• Administers ServiceNow applications, including updating security and workflow configurations.
• Designs and develops scoped applications as well as a service portal.
• Provides additional support based on subject matter expertise. Qualifications:

Bachelor's degree with 12+ years (or commensurate experience). Required Skills and Experience:

• Minimum of 8 years of overall IT experience.
• Minimum of 6+ years of experience as a ServiceNow developer in various roles.
• Thorough knowledge of the ServiceNow System.
• Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML.
• Experience in REST, SOAP services, etc.
• An understanding of ITIL and/or ITIL Certified.
• Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude.
• Certified System Administrator. Preferred Skills and Experience:
• BS Computer Science preferred.
• ITIL Foundation Certified.
• ServiceNow Developer Certifications.
• ServiceNow Certified Implementation Specialist. Company Overview

GovCIO is a team of transformers who are passionate about transforming government IT. We deliver innovative IT services and solutions that improve how government agencies operate and serve citizens.

We can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We're changing the face of government IT and building a workforce that fuels this mission.

Are you ready to be a transformer? What You Can Expect

Interview & Hiring Process

• During the Interview Process: Virtual video interview conducted via video with the hiring manager and/or team.
• During the Hiring Process: Enhanced Biometrics ID verification screening, background check, to include criminal history (past 7 years), verification of your highest level of education, verification of your employment history (past 7 years).

Employee Perks

• Employee Assistance Program (EAP).
• Corporate Discounts.
• Learning & Development platform, to include certification preparation content.
• Training, Education and Certification Assistance.
• Referral Bonus Program.
• Internal Mobility Program.
• Pet Insurance.
• Flexible Work Environment.

We invest in our people and prioritize continuous enhancement of the employee experience. Join us and be part of a culture that makes a positive impact.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran.