ServiceNow Administrator/Developer SME

Our team at GovCIO is currently seeking a ServiceNow Administrator/Developer SME to support our US Coast Guard program. This role will be fully remote. Key Responsibilities

• Guide ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness.
• Contribute ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.
• Work independently as well as collaboratively with remote teams and clients.
• Design and develop queries, reports, and dashboards in ServiceNow.
• Configure ServiceNow modules and forms.
• Administer ServiceNow applications, including updating security and workflow configurations.
• Develop scoped applications and a service portal.
• Provide additional support based on subject matter expertise. Qualifications
• Bachelor's degree with 12+ years of experience or commensurate experience.
• Minimum of 8 years of overall IT experience.
• Minimum of 6+ years of experience as a ServiceNow developer in various roles.
• Thorough knowledge of the ServiceNow System.
• Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML, REST, SOAP services, etc.
• Understanding of ITIL and/or ITIL Certified.
• Strong communication skills, strong interpersonal skills, customer-centric attitude.
• Certified System Administrator. Preferred Qualifications
• BS Computer Science preferred.
• ITIL Foundation Certified.
• ServiceNow Developer Certifications.
• ServiceNow Certified Implementation Specialist.

GovCIO is committed to providing a diverse and inclusive workplace. We are an Equal Opportunity Employer and welcome qualified applicants from all backgrounds.