ServiceNow Administrator/Developer SME

Job Overview

We are hiring a ServiceNow Administrator/Developer SME to support our US Coast Guard program. This position is fully remote.

Key Responsibilities:

• Guide ITSM strategy, planning, and service delivery for efficiency and effectiveness.
• Contribute ITSM-related recommendations for implementation consideration spanning service management policies, guidelines, and processes.
• Collaborate with remote teams and clients.
• Design and develop queries, reports, and dashboards in ServiceNow.
• Configure ServiceNow modules and forms.
• Administer ServiceNow applications, including security and workflow configurations.
• Develop scoped applications and service portals.
• Provide additional support based on subject matter expertise.

Requirements:

• Bachelor's degree with 12+ years of experience or commensurate experience.
• Minimum 8 years of overall IT experience.
• Minimum 6+ years of experience as a ServiceNow developer.
• Thorough knowledge of the ServiceNow System.
• Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML.
• Experience in REST, SOAP services, etc.
• Understanding of ITIL and/or ITIL Certified.
• Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude.
• Certified System Administrator.

Preferred Skills:

• BS Computer Science preferred.
• ITIL Foundation Certified.
• ServiceNow Developer Certifications.
• ServiceNow Certified Implementation Specialist.

Clearance Required: Public Trust or Secret clearance is required.