ServiceNow Administrator/Developer Senior

Job Overview

GovCIO is hiring a ServiceNow Administrator/Developer Senior to support our US Coast Guard program. This position will be fully remote.

• Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness.
• Contributes ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.
• Capable of working independently as well as collaboratively with remote teams and clients.
• Designs and develops queries, reports, and dashboards.
• Designs and configures ServiceNow modules and forms.
• Administers ServiceNow applications, including updating security and workflow configurations.
• Designs and develops scoped applications as well as a service portal.
• Provides additional support based on subject matter expertise. Qualifications

Bachelor's degree with 12+ years (or commensurate experience).

• Minimum of 8 years of overall IT experience.
• Minimum of 6+ years of experience as a ServiceNow developer in various roles.
• Thorough knowledge of the ServiceNow System.
• Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML.
• Experience in REST, SOAP services, etc.
• An understanding of ITIL and/or ITIL Certified.
• Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude.
• Certified System Administrator. Preferred Qualifications

BS Computer Science preferred.

• ITIL Foundation Certified.
• ServiceNow Developer Certifications.
• ServiceNow Certified Implementation Specialist.