ServiceNow Administrator/Developer Senior

GovCIO is a team of transformers who are passionate about transforming government IT. They deliver innovative IT services and solutions that improve how government agencies operate and serve citizens. Job Description

• We are hiring a ServiceNow Administrator/Developer Senior to support our US Coast Guard program in a fully remote position.
• This role involves guiding ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness.
• The selected candidate will contribute ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.
• They must be capable of working independently as well as collaboratively with remote teams and clients.
• The job requires designing and developing queries, reports, and dashboards, as well as designing and configuring ServiceNow modules and forms.
• The successful candidate will administer ServiceNow applications, including updating security and workflow configurations.
• They will also design and develop scoped applications as well as a service portal.
• In addition, the candidate will provide additional support based on subject matter expertise.

Qualifications

• A Bachelor's degree with 12+ years of experience or commensurate experience is required.
• The candidate must have a minimum of 8 years of overall IT experience.
• A minimum of 6+ years of experience as a ServiceNow developer in various roles is necessary.
• The selected candidate must have thorough knowledge of the ServiceNow System.
• Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML, REST, SOAP services, and ITIL and/or ITIL Certified is required.
• The candidate should have strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude, and be certified as a System Administrator.

Clearance Required: Public Trust or Secret clearance is required.

Company Overview

GovCIO is a team of professionals who make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve citizens.

The company invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

The total compensation package for this position may include other compensation elements, to be discussed during the hiring process.

If hired, employee will be in an 'at-will' position and the GovCIO reserves the right to modify base salary at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. What You Can Expect

• Interview & Hiring Process:
• During the Interview Process:
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview
• During the Hiring Process:
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment
• Available to full-time employees